Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
4
Back lighting
on March 28, 2024
Posted by: Dark
from Tucson
The thermostat lighting is always bright. As a homeowner, how can I change it?
Written by a customer while visiting resideo.com
Posted by: Anonymous
from Spring Hill, Florida
Verified Purchase:Yes
I love that I can set the air conditioner on my phone! Great app!
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
4
ventilation
on February 20, 2024
Posted by: bobxzh
from montreal
ventilation is auto style. I want to know that how long the ventilation work for once an hour or two houres.
Response from resideo.comBy Joey, Customer care, February 23, 2024
Hi, thanks for the review, this would be a great feature for our platform, we appreciate the the feedback! -Joey
Written by a customer while visiting resideo.com
Customer Rating
1
Worst thermostat I ever used
on February 5, 2024
Posted by: Disgusted007
from North Georgia
Frequency of use:Daily
I can not register my product without consenting to things I should not have to consent to.
I will NOT allow you to connect to my WiFi and hack or provide an outlet for others to hack into my other devices through your unsecured servers, apps, software, websites, etc.
The device is overly complicated.
It is too large and ugly.
The fingerprints on the hideous touch screen are just lovely.
Again, worst thermostat I have ever used in my 50+ years.
I will NOT allow you to connect to my WiFi and hack or provide an outlet for others to hack into my other devices through your unsecured servers, apps, software, websites, etc.
The device is overly complicated.
It is too large and ugly.
The fingerprints on the hideous touch screen are just lovely.
Again, worst thermostat I have ever used in my 50+ years.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, February 9, 2024
Hi, we're sorry to hear you feel this way, we appreciate the feedback to better improve our user interface experience.
Written by a customer while visiting resideo.com
Customer Rating
1
Poor reliability
on January 19, 2024
Posted by: frank69
from florida
Frequency of use:Daily
Gender:Male
Purchased this unit less than a year ago, got up this morning & the thermostat was completely dead, had to call a serviceman
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Tech Support, January 23, 2024
Hi frank69, we are sorry to hear about this. If the thermostat has a blank display we recommend you to check the AC voltage between R and C wires. If the voltage is between 20-30 VAC please reach out to the installer to have the unit replaced, this model has 5 years of warranty. If the voltage is not within that range, the HVAC contractor will have to check the system to verify why it is not providing voltage to the thermostat.
Written by a customer while visiting resideo.com
Customer Rating
3
Finally Connected After 10 Years With No Internet
on January 7, 2024
Posted by: Jack Meeker
from KY
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
After a few unsuccessful initial attempts to connect to our network we finally figured it out and successfully connected. We really like the ability to view what the system is doing (3 units) while we are away and it gives us a sense of relief to be able to change temps via internet. We still have not figured out how to delete a location that was entered incorrectly but we will eventually we hope.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
2
Poor reliability
on December 29, 2023
Posted by: Greybeard
from Renfrew County, Ontario
The second thermostat (replaced under warranty (Jan 25 2021) failed today Dec 29 2023. There was no display on the LCD panel and my support electrician confirmed that the power was OK. He replaced the entire unit which is now working OK and the geothermal is back to normal. I really don’t like this unit but it appears to be the default used by my electrician. Also - how smart is this..? The wifi set up will only connect to a 2.4GHZ spectrum. Took me a while to figure as surely we are all using 5.0 GHZ by now? Honeywell needs to up their game I think!
Written by a customer while visiting resideo.com
Customer Rating
1
The worst thermostat I've ever had
on December 4, 2023
Posted by: Very disappointated
I didn't have a choice to get this thermostat The company that installed our AC said that it was the only one that would work with our AC unit which is ridiculous this thermostat continues to disconnect from the Wi-Fi and it sucks please fix this for as much as the thermostat is in price I expect better.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, tech support, December 5, 2023
Hi, we are sorry to hear about this. Please make sure that you have a 2.4 GHz only Wi-Fi network for the thermostat to keep a good Wi-Fi connection. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com