Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
3
Control?
on November 22, 2024
Posted by: Kate1982
We just got these installed in our Retail store and I can't figure out how to make a permanent change to our temperature setting. Do I need to download the app, is that the only way to really control them? Help were sweating!
Response from resideo.comBy Maria, Tech Support, November 25, 2024
Hi Kate1982, thank you for reaching out to us. You can override the schedule temporarily or permanently, all this can be done directly from the thermostat's screen without the app. Change the set point and the select 'Temporary Hold' or 'Permanent Hold' and press Done. If you select the temporary hold, you can set a hold until time when the thermostat will resume the schedule. While using a hold, you can resume the schedule by pressing 'Cancel Hold'. Visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help guiding you through the thermostat features.
Written by a customer while visiting resideo.com
Customer Rating
5
Perfect Thermostat for me
on November 12, 2024
Posted by: GPK1
works perfectly. This is the second such unit in my house. The forst one is working well too. The app is great as it does exactly what I need it to do.
Written by a customer while visiting resideo.com
Customer Rating
1
2 went bad in less than a year
on October 11, 2024
Posted by: Reflections
from Pagosa springs, CO
I'm a builder and installed two of these in a house with two HVAC systems. The setup was cumbersome, but manageable. Within less than one month, one of the units stopped reading the temperature correctly. It was off by about 10 degrees. We previously had non wifi enabled thermostats installed, and they worked perfectly. This morning, not yet a year later, (10 months almost to the day) the second one has gone bad. The temperature was off on that one by the same amount, about 10 degrees. In a vacation home, if the heat is on low, this can lead to frozen pipes if the discrepancy it this bad. After two bad units, I wouldn't trust Honeywell with this kind of need again.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Tech Support, October 14, 2024
Hi Reflections, we are truly sorry to hear about this. This is not what you should expect. Our thermostats use the ambient and radiant temperature for the indoor temperature display, so this reading may differ from conventional thermometers. To ensure the thermostat is displaying the correct indoor temperature, please verify there is insulation behind the thermostat wall plate, that there are no drafts within the wall, that the thermostat is not exposed to direct sunlight and that it is distanced from electronics such as TV’s and lights. It is possible to adjust the indoor temperature readings from -3 to +3 degrees form the installer setup.
Written by a customer while visiting resideo.com
Customer Rating
2
Fails to reconnect with WIFI after 8 months of use
on August 22, 2024
Posted by: Three Zone Install
from Port Charlotte, Florida
Three of these units were installed in my home as a part of a three zone system in December of last year. After a brief WIFI outage yesterday one unit will not reconnect to the network, it’s the closest unit to the router. Still functions as a thermostat without WIFI, but I bought it for the remote access functions. 8 months of service is too short. I have a popular third party brand in another home that have been going strong for eight years.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, August 23, 2024
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
1
Thermosstat
on August 15, 2024
Posted by: Plaestine
I read the comments of course everyone has issues with WiFi you can’t have to much devices on WiFi don’t matter what speed ! I don’t need to use WiFi or app
As long it’s works properly for next 10 years I t would beo
As long it’s works properly for next 10 years I t would beo
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, September 17, 2024
Hi Plaestine, thank you for taking the time to rate the Vision pro 8000, we appreciate the feedback and will utilize your comments as we update our products.
Written by a customer while visiting resideo.com
Customer Rating
1
Don’t buy this
on June 16, 2024
Posted by: Service tech wewoka
from OKC ok
If power goes off or you disconnect power for service it will make you wait 1 hour to come back. Pay your service guy to wait. No way
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Thermostat keeps going offline
on April 17, 2024
Posted by: Haynes
from Florida
Honey won't home thermostat keep going offline even though we have a strong internet connection
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, April 19, 2024
Hi Haynes, your experience is important to us and we'd like the opportunity to understand more about your comment. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Posted by: Dakota 100
from Penna
Verified Purchase:Yes
Not sure why I was requested to comment here. I purchased my Honeywell WI-FI thermostats several years ago and they don't look like the picture. That being said I bought and installed them several years ago and love them. I have a cabin in the mountains of Pa and a home in the suburbs of Philadelphia. I am able to turn my temp up and down remotely depending on where I am planning to be. I can also keep an eye on my temp in each location making sure my heating, cooling systems are working.
I would recommend this to a friend!
Written by a customer while visiting resideo.com