Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
1
on January 22, 2025
Posted by: No thx
This is a waste of money
System wait… for what? Until when? Who knows! Youll wake up cold though :D
System wait… for what? Until when? Who knows! Youll wake up cold though :D
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, January 28, 2025
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
1
Never buy this
on January 20, 2025
Posted by: Jim17
Worst ever unreliable product for new home. Replaced three times. Product is ineffective and has consistent fairure w our Goodman heat pump which requires this thermostat? Soon our one year warranty expires without heat or air consistently. We are on our third of these.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, January 21, 2025
Hi, your experience is important to us and we'd like the opportunity to understand more about your comment. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Customer Rating
5
Works Well Going on 4 Years
on January 17, 2025
Posted by: SeaChelle
from Virginia
Our VisionPro 8000 has been performing as expected since it was installed 4 years ago. The filter cleaning reminder light is useful. Have not experienced any Wi-Fi issues and unit indicates good signal strength. Consider a WiFi extender if the signal is low. I never trust the WiFi signal strength indicator on most devices. I would buy this unit again.
What is really great is the remote control app that I placed on my iPad and iPhone. I like to control the fan, turn the unit on/off, and also to bump the temp up or down when in bed. A more extensive printed manual would be nice, like the displayed message today "waiting for update". I was looking on the Honeywell site here for information and accidentally discovered it's not waiting on a software update but the weather service provider is down/slow. After it finally got a download it displayed the OAT and Humidity as usual.
Also learned from an HVAC tech who was performing a Fall service that if you bump the thermostat up more than about 4 degrees the emergency heating elements (we have a heat pump) are activated. I should not have to learn how to operate the thermostat from the service tech. The manual's WiFi connecting instructions are good. Error messages and other troubleshooting in the printed manual would be helpful. Finally, the almost 100 character-long URL under the "Need Help?" section seems to be blocked by Chrome.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
2
Not reading wi/fi signal correctly
on January 9, 2025
Posted by: JOJO1
I've had a little over five years now . It is constantly loosing the wi/fi signal causing the aux heat to run . When checking the thermostat wi/fi setting on the thermostat wi/fi setup it says it has a great signal . Don,t understand why that is ?
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, January 14, 2025
Hi, your experience is important to us and we'd like the opportunity to understand more about your comment. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Customer Rating
3
Temp. variance
on January 2, 2025
Posted by: bear1
Have this thermostat to operate my heat pump. When temp is set manually by me, the heat will run two degrees warmer than the setting. For example setting @ 69 degrees , but heater will run until temp. is 71degrees or if set at 71 it will run to 73 degrees. Could you possibly advise how to set thermostat to operate without the 2 degree variance? Thank you in advance for your help.
Response from resideo.comBy Maria, Tech Support, January 8, 2025
Hi bear1, thank you for reaching out to us. The thermostat should only run your system until reaching the setpoint and then cycle it to maintain the temperature. The inside temperature should not go above/below the setpoint. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
1
Unit Will Not Stay Connected to WiFi
on December 23, 2024
Posted by: Swack
from Fort Worth, Texas
Two of these units came in my new home as a part of a two zone system in (home purchased in October 2022). Stated having issues with the unit staying connected to the internet about 8 months in. Now, the downstairs unit will not reconnect to the network at all. Still functions as a thermostat but without WIFI. 8 months of service is too short. Terrible quality.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, December 24, 2024
Hi, we'd like to help get your thermostat connected. Our support team is available 7 days a week - just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help!
Written by a customer while visiting resideo.com
Customer Rating
5
Best T-stat I Have Found for Humidity Control
on December 3, 2024
Posted by: Krtpworks
We recently replaced our split system at our home, and I was hell bent on getting a good T-stat that would help with humidity control. Our mechanical contractor salesman and our job foreman both said this Honeywell Vision Pro 8000 was the one I wanted, hands down. I did a bunch of my own research before agreeing to it, and I could not come up with anything better, and I was willing to accept any price point. It’s considered light commercial, and it does a beautiful job! We now consistently stay between 43% and 48% RH in the house even when the outside air temp is close to the indoor air temp with high RH, and this Mama is very happy with that! 😊
Also, I love the wi-fi capability. I can control it from my phone. And it sends email alerts too. It’s very cool!
Written by a customer while visiting resideo.com
Customer Rating
1
WiFi feature sucks
on November 29, 2024
Posted by: Johnnyccc
from Pa
Constantly disconnecting from WiFi. Wast way too much time for remote control
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, December 16, 2024
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com