Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
1
Extremely limited WIFI capabilities.
on June 6, 2025
Posted by: Plastics Guy
I had no problem installing 10 of these thermostats and connecting it to the internet but the WiFi features are extremely limited to the point they are essentially useless. You can not adjust the program over wifi. You can not copy a program or schedule from one thermostat to another. You can't do much more than change the manual set point or turn the fan from Auto to On. There have to be better thermostats out there that give you some BMS functions. This stat gets a 0/10 from me on this capability. The functionality of this stat is what I would expect from a smart High School student just starting to get into progrmamming, not at all what I would expect from Honeywell.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, June 10, 2025
Hi, thank you for taking the time to rate the VisionPro 8000, we appreciate the feedback and will utilize your comments as we update our products.
Written by a customer while visiting resideo.com
Customer Rating
1
Over-priced unit that lacks features
on May 29, 2025
Posted by: brumleveb
I do not recommend. This thermostat is double the price of a Sensi (Emerson) wifi thermostat that I bought more than 10 years ago that had 5 times the functionality. The installers like these and talk you into them, but they are in a time warp from 30 years ago.
I suspect that the other reviews that complain about the wifi connectivity are just not correctly connecting it to a 2.4GHz network. This device does seem to do that successfully.
I suspect that the other reviews that complain about the wifi connectivity are just not correctly connecting it to a 2.4GHz network. This device does seem to do that successfully.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, June 3, 2025
Hi, thank you for taking the time to rate the VisionPro 8000, we appreciate the feedback and will utilize your comments.
Written by a customer while visiting resideo.com
Customer Rating
1
Not owner friendly
on May 25, 2025
Posted by: Sandy205
Replaced thermostat trying to register new one can’t get it done
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, May 28, 2025
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
2
Changed network issues
on May 10, 2025
Posted by: Lisa E
The thermostat worked well until we changed networks. It won't let me change the settings to the new network online or on the device. Not impressed.
Response from resideo.comBy Joey, Customer care, May 12, 2025
Hi, we'd like to help get your thermostat connected. Our support team is available 7 days a week - just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help!
Written by a customer while visiting resideo.com
Customer Rating
5
8000 series
on April 15, 2025
Posted by: hotdog
just fuguring it out all good....had it 2 years just now hooking to internet
Written by a customer while visiting resideo.com
Customer Rating
1
One out of three working correctly at install.
on April 3, 2025
Posted by: rehj
from Northeast Florida
Had 3 installed in my house (replacing units that were far easier to use and read) when I had to have an ac replaced. One out of 3 dead out of the box. Second one nearly dead, doing some kind of reset/reboot every time you touched it, and then completely dead within 12 hours. So, a 33% fully functioning rate from the starting line is very disturbing.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Tech Support, April 4, 2025
Hi rehj, we are sorry to hear about this and apologize for the inconvenience. This model has 5 years of warranty through your HVAC contractor. Our team is ready to help if you need more information about this. Visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Customer Rating
1
DEAD Wi-Fi
on February 19, 2025
Posted by: Bobby@22
from New Jersey
This thing will NOT hold a Wi-Fi connection. It won't even connect to any Wi-Fi anymore.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, February 24, 2025
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
2
Minimal features
on February 11, 2025
Posted by: Unimpressed24
from Texas
Wow who would think that a brand new digital thermostat would have many less features than the 20-year old tstat it replaced?? My old one could do four time slots per day (wake, leave, return, sleep), this has a measly wake and sleep. Seriously? Also the old tstat had Heat, Cool, Auto, Off and new has no Auto. I've had this less than a day and am already unimpressed. Might have to come back and reduce to one-star if it dies as quickly as others here state.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Tech Support, February 14, 2025
Hi, we are sorry to hear about this. You can set up to 4 daily periods and the auto changeover feature can be enabled on your thermostat. We will be happy to guide you through the thermostat setup. Visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com