Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
1
Worked Great for 8 Months
on January 8, 2021
Posted by: fivestringer
from crescent city, fl
Frequency of use:Daily
Bought this 8 months ago. Worked great with no problems, then all of a sudden the wifi will not stay connected. I get nuisance emails from Honeywell telling me that it's not connected. Will not connect using Honeywell app when it used to work great. Called Honeywell (and after being on hold for an hour) and they were, of course, no use at all - claimed it was my wifi that was "bad"! Go figure.
Sorry folks, but I cannot recommend this T-stat. And Honeywell support is useless.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, September 21, 2021
Hi fivestringer, we are sorry that you feel this way. Please make sure that you are using a 2.4 GHz only network with no extenders or repeaters. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
1
Not Happy at All!
on January 2, 2021
Posted by: Argo48
from Fort Lauderdale, FL
Frequency of use:Daily
Gender:Male
The one star is just for the convenience of the WiFi. For the rest the old one this replaces was controlling the humidity and was working perfectly. This one "Smart Thermostat" TH8321 even if it reports the possibility to program the humidity control in the manual, the function do not even appear following the instructions. Impossible to contact Honeywell nor installaror can explain why this happens. Expensive junk!
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
very disappointing
on December 22, 2020
Posted by: wobr
Frequency of use:Daily
Gender:Male
I have that device now for a few weeks, lost connection after 2 days, reconnected many times, doesn't help. Device says it's connected, app says NO. Support only available if you're willing to wait more than 90 minutes. Contractor installed it with brand new A/C, now I need to get him to replace it with something useful.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, October 4, 2021
Hi, we'd like to help get your thermostat connected. Our support team is available 7 days a week - just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help! -Jerry
Written by a customer while visiting resideo.com
Customer Rating
1
This is complete garbage
on December 16, 2020
Posted by: foo4123
Gender:Male
I have 2 of those got them changed before I move to my house.
2 years later one of them is unusable half of the screen stopped respondin
2 years later one of them is unusable half of the screen stopped respondin
Written by a customer while visiting resideo.com
Customer Rating
2
Not reliable
on December 1, 2020
Posted by: tc27
from Memphis
Frequency of use:Daily
Gender:Male
I have three of these thermostats, all are four years old. Two are fine, so far. However, one has lost wi-fi connectivity, will not take the wi-fi password (the other two do) and now has quit running the furnace.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, October 4, 2021
Hi, we appreciate your feedback and would like the opportunity to help. Please visit the Support Center link at the top of the page for ways to get in touch. -Jerry
Written by a customer while visiting resideo.com
Posted by: Anonymous
from Schertz TX
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
I love that the app is easy to use. I can set thermostat from my phone or change temperature before I come home. I never touch the wall unit.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Anonymous
from Houston
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Said it was brand new, but it had been programmed already as a heat pump - began blowing hot air despite the cool being on - had to call a technician to reprogram.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
4
Very few issues
on September 25, 2020
Posted by: GTBLAKELY
from Leonardtown, MD
Frequency of use:Daily
Gender:Male
I bought a townhouse with this already installed...transferring everything to me was no problem. I have issues only when I lose the internet other than that it has been a good thermostat that I can control from anywhere as long as there is internet connectivity.
I would recommend this to a friend!
Written by a customer while visiting resideo.com