Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
5
works well
on March 4, 2021
Posted by: HVAC "PRO"
from Raleigh NC
Gender:Male
I am an HVAC professional and i have one of these thermostats in my home. i was reading through the reviews and quite frankly they are maddening. the complaints of failure i can't speak to. We use them all the time and we have high reliability with them.
These thermostats are very versatile and meet a wide range of applications. They should not be sold to "weekend warriors" ,who are not HVAC pros. Don't buy one on line if you are not mechanically or electronically inclined.
The person who complained about the thermostat losing its program while away and (no battery backup) probably is running the thermostat on the batteries in the thermostat which are replaceable. The batteries draining is probably due to the fact that the HVAC system they have in place does not have enough wires to the thermostat from the HVAC equipment to operate the thermostat on the system power, so it is running on the internal batteries the batteries can be used to power the thermostat if there are not enough wires to operate the thermostat or just a lazy installing contractor that did not connect the "common" wire to the thermostat.
The thermostat is WIFI enabled, why don't they connect occasionally and check it.
If you have a total connect account the thermostat will send you an alerts when the batteries run low.
another complaint about losing WIFI signal is most likely as the Honeywell Tech guy said, poor WIFI connection in your house. I have gotten the same alerts when my home WIFI was an issue. The thermostat could be too far away from the home router or too many obstructions between the two devices.
Yes, the thermostat is not easy for a novas to install and program, that's why it's called a "PRO" thermostat, but once its installed and connected to your home WIFI system it is easy to adjust with your cell phone.
So don't give equipment a bad wrap because you don't understand it or its above your experience level. I could go on and debunk a lot of these complaints, but I digress, they are not for armatures to install!
These thermostats are very versatile and meet a wide range of applications. They should not be sold to "weekend warriors" ,who are not HVAC pros. Don't buy one on line if you are not mechanically or electronically inclined.
The person who complained about the thermostat losing its program while away and (no battery backup) probably is running the thermostat on the batteries in the thermostat which are replaceable. The batteries draining is probably due to the fact that the HVAC system they have in place does not have enough wires to the thermostat from the HVAC equipment to operate the thermostat on the system power, so it is running on the internal batteries the batteries can be used to power the thermostat if there are not enough wires to operate the thermostat or just a lazy installing contractor that did not connect the "common" wire to the thermostat.
The thermostat is WIFI enabled, why don't they connect occasionally and check it.
If you have a total connect account the thermostat will send you an alerts when the batteries run low.
another complaint about losing WIFI signal is most likely as the Honeywell Tech guy said, poor WIFI connection in your house. I have gotten the same alerts when my home WIFI was an issue. The thermostat could be too far away from the home router or too many obstructions between the two devices.
Yes, the thermostat is not easy for a novas to install and program, that's why it's called a "PRO" thermostat, but once its installed and connected to your home WIFI system it is easy to adjust with your cell phone.
So don't give equipment a bad wrap because you don't understand it or its above your experience level. I could go on and debunk a lot of these complaints, but I digress, they are not for armatures to install!
Good day,
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
Stopped Working.
on February 27, 2021
Posted by: Pam11
from Florida
Gender:Female
This thermostat stopped working after 9 months. Checked it one morning and the screen was blank. When the A/C technician removed it from the wall, it was very hot. The wiring and installation were all correct, so it was definitely this thermostat. Agree with other reviews that this is junk!!
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Horrible product
on February 3, 2021
Posted by: Dicker
from Montreal Quebec
Frequency of use:Daily
Gender:Male
This product is not made for the North and colder temperatures, the thermometer in this thermostat is absolutely useless, give you the wrong temp 80% of the time, if you change
your temperature to say 68 degrees and its 66 degrees presently with in 30 sec of the change the thermometer will show 68, it's horrible product and it's not only one I had it changed and the new one does the same SO DON'T BUY THIS PRODUCT IT'S HORRIBLE
your temperature to say 68 degrees and its 66 degrees presently with in 30 sec of the change the thermometer will show 68, it's horrible product and it's not only one I had it changed and the new one does the same SO DON'T BUY THIS PRODUCT IT'S HORRIBLE
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Posted by: Grippy
from WI
Gender:Male
Verified Purchase:Yes
Great thermostat for remote control of heating system. Easy to set up.
Written by a customer while visiting resideo.com
Posted by: Midlothian VA
Verified Purchase:Yes
So convenient to be able to change your thermostat from far away or check on the temp from your phone. Didn’t realize what a game changer this would be.
Written by a customer while visiting resideo.com
Posted by: OBX House
from OBX, NC
Gender:Male
Verified Purchase:Yes
Works great to monitor and control our HVAC at out vacation home.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
Wouldn't buy again
on January 15, 2021
Posted by: Not Happy with HW
from Oklahoma
Frequency of use:Daily
Gender:Male
The thermostat has a 0.1 degree adjustment on temperature. This means that even though it reads at 68 degrees, every time the temp changes by 0.1 degrees it kicks on the furnace. Causing the furnace to run constantly. Honeywell said this was working as designed. It seems this is the way HW does things now. I am changing mine out for an ecobee soon. You still have some control over the swing of temp. These were supposed to save money and they are costing more money. No thanks. Oh, and the wifi doesn't work a little over a year later. These require professional support so cha-ching! more money.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, October 4, 2021
Hi, we are sorry that you feel this way. All our thermostats have a -+1 degree differential that cannot be adjusted, but we will be happy to help you troubleshooting the Wi-Fi part. Make sure that you have a 2.4 GHz only network with no extenders or repeaters and visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Customer Rating
1
Do NOT buy this unit, worst if you travel
on January 15, 2021
Posted by: Bruce68
from Portland
Frequency of use:Daily
Gender:Male
A HVAC repair person installed this unit after another Honeywell unit died (after 15+ years!). The unit is very complicated and the instructions and menus are not intuitive, at all. Worst for us, we are often gone for months at a time. This unit lacks battery-backup. The default after power failure is 70 degrees. So in the winter instead of the 55-60 that we leave things, we are left burning much more gas. I wish that I had read the reviews before I gave the OK to install. In my opinion Honeywell should discontinue this unit.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, October 4, 2021
Hi, your experience is important to us and we'd like the opportunity to understand more about your comment. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch. -Jay
Written by a customer while visiting resideo.com