Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
1
poor quality - didn't last
on February 16, 2022
Posted by: never again
from madison al
Frequency of use:Daily
Poor quality - didn't last. Won't increase humidity in house more than 41% even when set at 60%. Have to have pans of boiling water on stove to increase humidity. Unit failed IN WINTER - no heat!!! When power goes out, entire unit fails. Unreliable. NEVER AGAIN!
No, I would not recommend this to a friend.
Response from resideo.comBy Support, February 18, 2022
Hi, this is not something you should expect, and we apologize for the experience. We're here to help if you need assistance in the future - just visit our Support Center link at the top of the page to find ways to contact us. -Jim
Written by a customer while visiting resideo.com
Posted by: GAGAN
Verified Purchase:Yes
Could be better but works very well for my house and the connectivity with app is great.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
2
power loss
on December 3, 2021
Posted by: Tony.T
from Texas
Gender:Male
The thermostat is only a year old and the unit shut off and heated up where I thought that it might catch fire. This unit was professionally installed and I'm a retired Firefighter so the fire thing is not an overreaction.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, February 17, 2022
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be. -Joey
Written by a customer while visiting resideo.com
Customer Rating
5
Pro Install
on November 29, 2021
Posted by: HVAC12
from Pittsfield, MA
Gender:Male
I read the negative reviews and it seems to me they are anomalies. As a HVAC contractor we have installed all generations of this thermostat. Hundreds of them with no issues. They should not sell these to homeowners. They are not plug and play thermostats. People wire them wrong, program them wrong, and have unrealistic expectations. There's nothing wrong with them at all. When they got rid of the green screen version we bought 140 of them because we loved them so much. We stock 50 of them and use them on most installs. Never any problems.
Written by a customer while visiting resideo.com
Posted by: Johndoewifithern67
from Rehoboth
Frequency of use:Daily
Verified Purchase:Yes
Great wifi connection, easy to use, bit hard to understand what the battery is for since it's already powered and the instructions don't say anything.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Terrible WiFi Thermostat- DON’T BUY IT
on November 14, 2021
Posted by: RJKbonita
I have three of these thermostats, working fine then WiFi not connected, says invalid password. Hmmm, working then nothing. Re-entered the password for my network and still won’t connect, error “invalid password”. Tried it re-enter the password on the other thermostat and same issue, invalid password. Mind you the third thermostat is still working and is connected to the same network… I have read other reviews seems to be a consistent problem. This is not the 1st time this has happen. Maybe a firmware issue or bad WiFi module…DON’T BUY THIS THERMOSTAT
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
3
Aucune
on November 10, 2021
Posted by: Moimeme
from quebec
Frequency of use:Daily
Gender:Male
Y a t'il une facon de programmer une version en francais
Response from resideo.comBy Support, February 17, 2022
Hi, you should be able to find the manual of the thermostat in French by typing in the model number on our website. If you would like assistance with this, please visit our Support Center link at the top of the page lists the ways you can get in touch. We look forward to hearing from you soon. -Jay
Written by a customer while visiting resideo.com
Customer Rating
1
Fan Runs Continuously
on November 1, 2021
Posted by: Tran
from Kingston, Ontario
Gender:Male
In April 2021, a contractor installed the VisionPro 8000 with a Goodman GSZC heat pump for cooling and heating. For the heating and cooling mode, the fan and heat pump would run continuously (6 hours straight) even though the temperature has been reached. I don't understand why the fan and heat pump continue to run when the temperature set point has been reached. An explanation would be appreciated. We do not have a humidifier nor dehumidifier connected to system that would activate the fan. These parameters have been deactivated in the thermostat.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, February 17, 2022
Hi Tran, thank you for bringing your experience to our attention. We'd like to have further details about the operation of the system. When you have a moment, please visit our Support Center link at the top of the page to find ways to contact us, as we're here to help you. – Charlie
Written by a customer while visiting resideo.com