Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
3
settings
on April 24, 2022
Posted by: florida22
can't change humidififier/dehumidifier settings. not under menu ( or anywhere ) as the book and this online information says.
No, I would not recommend this to a friend.
Response from resideo.comBy Jerry, Support, January 20, 2023
Hi, we appreciate your feedback and would like the opportunity to help. Please visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Customer Rating
3
Vision Pro 8000
on April 17, 2022
Posted by: No Patience Here
from Ocean City, MD
Frequency of use:Daily
Gender:Female
I had this installed about a year ago. It worked great until I got this error message about a month ago saying I need to install my thermostat. I went to the web site as instructed and all I can say is Good Luck with that. I am now on ignore still trying to figure out how to register this product for the 2nd time. The web site said to pick your product, I did and nothing happens. The WiFi is why I chose this product and now it will not connect to the internet because it says it is not registered.
No, I would not recommend this to a friend.
Response from resideo.comBy Jerry, Support, January 20, 2023
Hi, this is not something you should expect and we apologize for the experience. We'd be more than happy to help you sort this out. Our Support Center link at the top of the page has all the ways you can get in contact with us.
Written by a customer while visiting resideo.com
Customer Rating
1
Worst thermostat
on April 8, 2022
Posted by: Manni
from Surrey, BC Canada
Frequency of use:Daily
Gender:Male
I bought this about 3 years ago and every month it keeps saying WiFi disconnected! All of my other devices like iPhone, laptop, tv and IPTV box have never lost a wifi signal but this one does it quite often!
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
2
This thermostat started out good.
on April 4, 2022
Posted by: mr duke-3
from live oak.tx
Gender:Male
I glottal a new. AC unit in October. Sorry. 2021. Adaptive Honeywell VISIONPRO® 8000 WIFI PROGRAMMABLE THERMOSTAT the same day. Now it worked. It started to work real Nice. Install programmed everything. Thermostat went out and stop working on the 13th. Of March. 1:56 PM It has not worked at all since then. I've tried to reinstall it. Login or log it is their authentication page. The authentication page error. It's constant. Regardless of who account is associated with it. Lower ticket out me and my daughter reset it and it still come back with authentication page error. It will not pick up the Wi-Fi again so I can be able to log into it. I ever did it at the time of. We started up in October working great, working fine. Now you guys are piece of trash. Somebody help me out there. Thank you. In just one visit, you know? No, you guys could make this work by just replacing the thermostat with a new one. Politricks have played with and dealt with on your page has not worked. I even took out my router man to Delma router, reboot the router, reset my router and it still when I pick up this this little I think I don't understand why. But I do know a new one will solve the issue. Get back with me. Been out since 13th of March. Thank you. Google.
No, I would not recommend this to a friend.
Response from resideo.comBy Charlie, Support, January 27, 2023
Hi mr duke-3, we'd like to help get your thermostat connected. Our support team is available 7 days a week - just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com
Customer Rating
1
Has mind of its own...hate it!!!
on March 28, 2022
Posted by: Mindless
from Madison al
Frequency of use:Daily
1st one was garbage. 2nd one also garbage. HVAC company installed it. Doesn't hold settings at all. Set temp at 76 goes to 80 by itself. Set humidity to 60% but make humidity level 28%. Set humidity to 55% then read out is 30%. Hate it!!! Has mind of its own. Won't follow settings. Sucks!!!
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
2
Problem with WiFi
on March 20, 2022
Posted by: Boat
from Georgia
Frequency of use:Daily
Gender:Male
A few weeks ago Honeywell Home experienced problems! When they came back on one of my WiF Thermostat would not receive their signal. I reset the wiF on the Thermostat checked all of the settings all were the same as the other units in my home but this one would not connect with Honeywell Home!
No, I would not recommend this to a friend.
Response from resideo.comBy Jim, Support, January 26, 2023
Hi, we'd like to help get your thermostat connected. Our support team is available 7 days a week - just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com
Customer Rating
3
Only lasted 3 years
on March 16, 2022
Posted by: WisconsinJason
from Wisconsin
Thermostat came with our new home and worked great for 3 years. Now the app says the thermostat isn’t connected to WiFi, when it is, the thermostat gave an error that I had to register it before it would work via the app (3 years after it was registered and working), and multiple addition errors about not being connected. I’ve reconnected to my WiFi multiple times, registered the thermostat (again), and still can’t use it. WiFi still works for every other device in our home. Never had a thermostat fail after only 3 years until this one.
No, I would not recommend this to a friend.
Response from resideo.comBy Jim, Support, January 23, 2023
Hi, we'd like to help get your thermostat connected. Our support team is available 7 days a week - just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com
Customer Rating
1
WiFi disconnect
on March 14, 2022
Posted by: mighty37
from NJ
Frequency of use:Daily
Work fine til now Vision Pro 8000 thermostat WiFi disconnect and message for reset WiFi, nothing wrong w my home WiFi. Nothing is update if I made change the home temp, useless. Call in customer service record message said it Total Connect app are down from Resideo company. Also thermostat states my uv light bulb are to last more 3 days, where do I get this replace?.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com