Customer reviews from crock-pot.com
Crockpot - Lunch Crock On-The-Go Personal Food Warmer - Black Licorice
Average customer rating
4.7
(2,100 Reviews)
Rating breakdown 2,100 reviews
5 Stars
1,706
4 Stars
263
3 Stars
66
2 Stars
28
1 Star
37
96%of customers recommend this product.
(
1,828 out of
1,907)
Customer Reviews for Crockpot - Lunch Crock On-The-Go Personal Food Warmer - Black Licorice
Customer Rating
4
Inserts
on February 6, 2024
Posted by: Bsonneborn
I have had this warmer for almost a year and I love it! I wish I could purchase extra inserts for meal prepping!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Paint peeling from outer rim
on February 6, 2024
Posted by: Fpound
from Newark Ohio
Gender:Female
Frequency of use:Daily
Length of ownership:1 month
I loved this crockpot and used 3-4 times a week. The paint around the rim is now flaking off. Looks terrible. I have always kept it clean. Not happy. I don’t want that getting near me lunch.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, February 26, 2024
Hello!
We are sorry to hear about the issue regarding the paint. Kindly contact our Consumer Service Team and we will be more than happy to resolve this for you.
Please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
We are sorry to hear about the issue regarding the paint. Kindly contact our Consumer Service Team and we will be more than happy to resolve this for you.
Please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
3
Exitement
on February 4, 2024
Posted by: Annastajia1984
Fun and Exciting! I love The Smell and It's Made Out Of Flowers and Oils!
Response from crock-pot.comBy Customer Care, February 27, 2024
Hello, thank you for your feedback. We truly appreciate you taking the time to share your feedback. Thank you! CrockPot Consumer Care.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Great Warmer
on February 4, 2024
Posted by: MeSeaHunt
from Texas
Gender:Male
this is a good pot to buy BUT be aware of this, ALL parts have been discontinued so you WILL have to just buy a whole new pot when something breaks
I would recommend this to a friend!
Response from crock-pot.comBy Customer Care, February 26, 2024
Hello!
Please note the product comes with 1 Year Limited Warranty. Additionally, we are working on the availability of replacement parts.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Please note the product comes with 1 Year Limited Warranty. Additionally, we are working on the availability of replacement parts.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
3
Lids impossible to get on or off
on January 31, 2024
Posted by: TheresaM
Gender:Female
Frequency of use:Daily
Length of ownership:1 year or longer
The idea for this little crock pot is wonderful, I wanted to love it when I saw it, and I needed something like this for taking a lunch to work, but…getting the inner lid ON or OFF is simply impossible. Ditto for the outer lid. What in the world is making this so difficult? Not fun. Poor design I guess.
Response from crock-pot.comBy Customer Care, February 26, 2024
Hello!
We are sorry to hear you are having troubles opening and closing the lid. We recommending rinsing the lid to remove any possible residue. Please be cautious about the charging port. Cover the charging port and hold the product upside down while rinsing the rim.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
We are sorry to hear you are having troubles opening and closing the lid. We recommending rinsing the lid to remove any possible residue. Please be cautious about the charging port. Cover the charging port and hold the product upside down while rinsing the rim.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Excellent product
on January 22, 2024
Posted by: CBmom
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
Bought this for my hubby, so he can have hot lunches in colder weather, he loves it. The lid fits snug, no leaking, and it heats up his lunch perfectly. So far he has taken soups, stew, chili and chicken alfredo, all heated up perfectly and I just wish there was a way to buy extra containers for it! The interior container washes up nicely by hand or in the dishwasher and the lid does not get warped in the dishwasher on the top rack like so many other plastic lids do.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Brilliant Idea....terrible execution
on January 17, 2024
Posted by: BrendaC1002
from Jermyn, PA
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
My daughter had wanted this electric lunch box for years....I was hesitant to spend the money thinking it would be problematic. I wasn't wrong. Once this thing heats up and the lid seals you can't get the lid off of the food container. You're holding a hot metal bowl with a lid that pulls up instead of turns and there's nothing to get your fingers under to pull with the amount of force you need to get the lid off. Yes, we relieved the pressure with the little valve. We literally broke the container lid trying to get it off. Prying doesn't work either because again, you have to hold a hot metal bowl to get any leverage.
Can you please redesign the inner lid? Give it a real handle to pull on or make it twist off ?
Can you please redesign the inner lid? Give it a real handle to pull on or make it twist off ?
Response from crock-pot.comBy Crock-pot Consumer Care, January 18, 2024
Hello there BrendaC1002!
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously.
We are genuinely sorry to hear about the challenges you have encountered with our electric lunch box, and we appreciate you sharing your experience. We understand the frustration you must feel. We apologize for the difficulty you have faced in removing the lid, even after relieving the pressure through the valve. Your suggestion to redesign the inner lid with a more user-friendly handle or a twist-off mechanism is duly noted.
For further inquiries, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you, and please stay safe!
CrockPot Consumer Care
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously.
We are genuinely sorry to hear about the challenges you have encountered with our electric lunch box, and we appreciate you sharing your experience. We understand the frustration you must feel. We apologize for the difficulty you have faced in removing the lid, even after relieving the pressure through the valve. Your suggestion to redesign the inner lid with a more user-friendly handle or a twist-off mechanism is duly noted.
For further inquiries, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you, and please stay safe!
CrockPot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
3
Great but problem with lid
on January 16, 2024
Posted by: CatieW
from California
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I love this little crockpot so much! I hate using a microwave to reheat my lunch everyday, so this has been great. The one problem is the lid no longer fits tight. It basically just sits on top now and no longer twists to seal. I’m so bummed.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com