Customer reviews from crock-pot.com
Crockpot - Lunch Crock On-The-Go Personal Food Warmer - Mushroom Green
Average customer rating
4.7
(2,102 Reviews)
Rating breakdown 2,102 reviews
5 Stars
1,708
4 Stars
263
3 Stars
66
2 Stars
28
1 Star
37
96%of customers recommend this product.
(
1,829 out of
1,908)
Customer Reviews for Crockpot - Lunch Crock On-The-Go Personal Food Warmer - Mushroom Green
Customer Rating
1
Brilliant Idea....terrible execution
on January 17, 2024
Posted by: BrendaC1002
from Jermyn, PA
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
My daughter had wanted this electric lunch box for years....I was hesitant to spend the money thinking it would be problematic. I wasn't wrong. Once this thing heats up and the lid seals you can't get the lid off of the food container. You're holding a hot metal bowl with a lid that pulls up instead of turns and there's nothing to get your fingers under to pull with the amount of force you need to get the lid off. Yes, we relieved the pressure with the little valve. We literally broke the container lid trying to get it off. Prying doesn't work either because again, you have to hold a hot metal bowl to get any leverage.
Can you please redesign the inner lid? Give it a real handle to pull on or make it twist off ?
Can you please redesign the inner lid? Give it a real handle to pull on or make it twist off ?
Response from crock-pot.comBy Crock-pot Consumer Care, January 18, 2024
Hello there BrendaC1002!
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously.
We are genuinely sorry to hear about the challenges you have encountered with our electric lunch box, and we appreciate you sharing your experience. We understand the frustration you must feel. We apologize for the difficulty you have faced in removing the lid, even after relieving the pressure through the valve. Your suggestion to redesign the inner lid with a more user-friendly handle or a twist-off mechanism is duly noted.
For further inquiries, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you, and please stay safe!
CrockPot Consumer Care
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously.
We are genuinely sorry to hear about the challenges you have encountered with our electric lunch box, and we appreciate you sharing your experience. We understand the frustration you must feel. We apologize for the difficulty you have faced in removing the lid, even after relieving the pressure through the valve. Your suggestion to redesign the inner lid with a more user-friendly handle or a twist-off mechanism is duly noted.
For further inquiries, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you, and please stay safe!
CrockPot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
3
Great but problem with lid
on January 16, 2024
Posted by: CatieW
from California
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I love this little crockpot so much! I hate using a microwave to reheat my lunch everyday, so this has been great. The one problem is the lid no longer fits tight. It basically just sits on top now and no longer twists to seal. I’m so bummed.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
5
Looking for replacement containers
on January 9, 2024
Posted by: JC76033
from Cleburne TX
Gender:Male
Frequency of use:Weekly
Length of ownership:3 months
Been using for at least 5 years now, BUT, I need to purchase some replacement aluminum containers and lids, where can I find them?
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
4
Best thing ever!
on January 4, 2024
Posted by: Nick15
from New Jersey
Gender:Male
Frequency of use:Daily
Length of ownership:1 week
Love this! I work in the construction field and it’s so nice to have hot, warm meals. I want to order more inserts for the 20oz though! And I can’t figure out where to get more! Please help me with that!
Written by a customer while visiting crock-pot.com
Customer Rating
4
Great but...
on January 3, 2024
Posted by: vanwheeler
from STL, MO
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
As a soup enthusiast and a daily office-goer, I was thrilled to try this out. However, during my initial experience, while tightening the lid on the internal storage container, my finger, positioned on the metal underside, inadvertently got butterfly-sliced open. Fortunately, the injury wasn't severe enough to require stitches, but it served as a close call. While this gadget is fantastic, I'd like to caution others to handle it with care based on my experience.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
4
Very convenient
on January 1, 2024
Posted by: WendiR
I use this weekly at work to reheat leftovers. I am in search of replacement food containers. Are those available?
Written by a customer while visiting crock-pot.com
Customer Rating
5
Great product but wish I could get extra inserts
on January 1, 2024
Posted by: Sam74
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
[This review was collected as part of a promotion.] I have used it every workday since i received it. It is easy to use and get my soups to the perfect temperature. I meal prep all of my lunches and don't like to use the microwaves at work. I have another warmer for that I use for my main but I like to have soup with my lunch and this allows me to heat the soup and main meal at the same time.
I only wish you could purchase extra inserts for those of us who meal prep. If I could have 5 inserts I could prep my weeks lunches and just grab and go when heading out in the morning. And just through them in the dishwasher when I get home. I currently have to wash and refill it each night to be ready for the next day. I know.... not that big of a deal but I think it was a big miss that they don't allow you to purchase extra inserts. If they had these I would say this product would be perfect. Please make them available.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
5
Fantacstic!!
on December 27, 2023
Posted by: Jpaul
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
Fantastic product!!! Warms your food up but not so hot you can't eat it!! My wife got me this for a gift, and I absolutely love it!!!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com