Had a pair that was perfect for 2 years. Bought another pair and they stopped working quickly, but customer service was excellent and replaced them with a new set that is great.
I left these headphones in my jeans pocket and I thought they were done for. Yet my worst fears were not a reality after their voyage against the crushing waves of the washing machine, and tested by the hot misty terrain of the tumble dryer. I was ready to give up, tears in eyes to seek a new pair of headphones. Yet like Frodo and Sam not giving up on delivering the ring to Mordor - these wee headphones turned to me and said 'you must listen to taylor swift, and I will show you the way.' With tears in eyes, and headphones in ears they blasted music like the best of them. What a time to be alive.
(Tldr, they went through the wash and they still work)
I enjoy the sound quality and options. The design is sleek and comfortable, I never feel like my eardrums are being suctioned out. The color options are also very nice ; I was happy when I saw the transparent case, showing the wiring.
Very disappointed mine will not connect. I emailed support never heard back. Throwing these in the garbage
Response from jlabaudio.comBy jlab customer support, January 31, 2024
We are so very sorry to hear that : ( our sincere apologies. We will get those replaced for you with the quickness under our two year hassle free warranty. Instructions have been sent your way. We'll have you back up and running in no time.