Doesn't connect without the app but the app doesn't support these earbuds. You should just be able to buy some earbuds and connect them. This product is ridiculous
Response from jlabaudio.comBy jlab customer support, June 5, 2024
Sorry to hear of the troubles. There are a number of reasons that you can be running into the issue described. We would love to help troubleshoot the issue for you as you do not need the app to use the earbuds. Please reach out to us 1-405-445-7219 M-Th: 8am - 4:30pm (PST) Friday: 8am - 2pm (PST) we'll have you up and running in no time!
Purchased with experience using another pair of jlabs. Sound is great, noise cancelling and awareness is great too. The one negative, and it's an extremely frustrating negative, is how difficult they are to place in or remove out of the case. Whether I'm in a hurry or not, it's as though they are designed to slip and slide all over the place and go any and everywhere except for where I need them to go.
Me llegaron los audífonos hoy, los he estado probando y son muy buenos pero se escuchan un poco bajos de volumen y también un punto negativo es que no cuentan con la aplicación de jlab para modificar el sonido a mi gusto
I love that they come in cool colors. The carrying case is a major plus. I get spotty moments but they are rare. That can also be due to network issues, so who knows. Otherwise I love these. The volume is great on them and I never have to put it up too high.