My headset was broken. I emailed them. They emailed me back. Give me a code. Got new headphones sent it out probably four days. Got a new set. These guys are great customer service, you can talk to them on the phone even. I bought another pair just because, they’re affordable and they rock. I love their product. It works good too for the price you can’t beat it.
I bought these last week, after wanted something different than wired earbuds. I'll still use wired earbuds, but I'll use these when that's not convenient. So far, they've been great. I listen to my meditations, audio book, music & webinars. The sound quality far exceeds my expectations. My 12 y/o son said he wishes he'd picked these over another brand he chose & has had repeated issues with. I've already recommended them to friends & family.
Great sounds quality, get fit. I've bought 2 sets. The first I've had for a year with no issues what so ever. The batteries last a very long time. And the price can't be beat.