I got this as a gift for Christmas and after i fully charged the case and ear buds i used them for the first time, only the right ear bud works, the left bud has no power and the charging case doesn't light up when i put the left one in, its like they are not getting any power.
I bought some earbuds from Target and one did not work. I don’t normally take things back and I misplaced my receipt. I reached out to the company to see if they could help me get them working, but it turned out one was defective. They issued me a credit so I could buy a replacement and they were delivered fast. I’m so glad I reached out because I love my earbuds and the new pair work great. I’ve never had a good experience reaching out directly to a company, so I was surprisingly pleased. Everyone was very responsive and efficient. Definitely recommend.