Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air Pop True Wireless Earbuds - Slate
Average customer rating
4.6
(3,559 Reviews)
Rating breakdown 3,559 reviews
5 Stars
2,671
4 Stars
609
3 Stars
99
2 Stars
62
1 Star
118
Customer Reviews for JLab - Refurbished Excellent - GO Air Pop True Wireless Earbuds - Slate
Customer Rating
2
Buying cheaper you buy twice
on January 26, 2023
Posted by: ppsksk990
- Bought these earbuds about 3 months ago;
- After 2 weeks of use one earbud started playing at much lower volume that the other one;
- I returned it and they gave me a new pair (very nice);
- This new pair worked fine for about 3 weeks;
- Afterwards, when listening to music, the right earphone starts disconnecting at intermitting intervals. Imagine trying to focus listening to a song, and you have the feeling that someone is tapping on your ear cutting off the sound every other second. In all honesty, it is one of the most frustrating music listening experience I have had;
-= This happens on any device I paired the earbuds with.
- Maybe I just got extremely unlucky getting twice a defect product, probably it is just not durable and causes problems often.
- After 2 weeks of use one earbud started playing at much lower volume that the other one;
- I returned it and they gave me a new pair (very nice);
- This new pair worked fine for about 3 weeks;
- Afterwards, when listening to music, the right earphone starts disconnecting at intermitting intervals. Imagine trying to focus listening to a song, and you have the feeling that someone is tapping on your ear cutting off the sound every other second. In all honesty, it is one of the most frustrating music listening experience I have had;
-= This happens on any device I paired the earbuds with.
- Maybe I just got extremely unlucky getting twice a defect product, probably it is just not durable and causes problems often.
Response from jlabaudio.comBy Steve, steve, March 14, 2023
So sorry to hear of the continued issues with the news set. I believe that we can help troubleshoot and get to the bottom of the issue for you. When you get a sec, can you reach out to us via support@jlab.com thanks so much : )
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Wow! better than I thought
on January 26, 2023
Posted by: Mikey#
from Perth Western Australia
It’s one month since I bought it and couldn’t be happier. It’s the first time I have tried eat buds and the quality of the mid & top end blew me away. The bass was was there but somewhat subdued even after using the Eq. No one can convince me other top brands at 3-4 times the price are that much better. As I cycle a lot perhaps the bass & volume need to be increased. Overall though I’m happy with JLab.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Sharp and crisp
on January 25, 2023
Posted by: maheGooner
from Kochi
The sound clarity is spot on. Bass is the best I've heard in budget TWS untill now. Also the charge lasts.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Bad connection
on January 25, 2023
Posted by: HearWax
from London UK
Bluetooth drops every 30 seconds so not happy with this cheap product at all
Response from jlabaudio.comBy Steve, customer support, March 27, 2023
Sorry to hear of the poor connection : ( We will most certainly get you taken care of under warranty. When you have a moment, please reach out to us via support@jlab.com we'll have you up and running in no time.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Practical, easy to use, & comfortable.
on January 24, 2023
Posted by: Greta
from TX
I bought these earbuds about a month ago. However, last week my left earbud stopped working so I contacted JLab support. They were very prompt in responding and kindly replaced them. I received the replacement in a matter of four days! They were super fast and courteous. Needless, to say this pair works nicely (I hope I don't have issues in the future). I genuinely like this model because they are very comfortable on my small ear canals and discreet. Not to mention they sound very clear during calls. The portable charging case is a game-changer (I've always used wired earphones, I know eww... don't judge me...) and having readily charged earbuds has changed my workflow for the better. I definitely recommend them and most certainly will buy as gifts for my loved ones.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great Customer Support sevice.
on January 24, 2023
Posted by: Anonymous
from Mississauga, Ontario
Had an issue with one of the products and very quickly a replacement was shipped. No questions asked
Written by a customer while visiting jlabaudio.com
Customer Rating
5
W
on January 23, 2023
Posted by: Maximum of 25 Characters
from NewYork NY
great sound quality great speakers and a good mic.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Lovely JLab airpods
on January 23, 2023
Posted by: Apan
from Oklahoma City, Oklahoma
Amazaing the only flaw ive found is i wish they had a way to turn them off because when yhe case dies the Bluetooth in my car acts weird eith it
Written by a customer while visiting jlabaudio.com