We had a pair that were well used before they were lost. Ordered two new pair. Neither work. Only the right ear bud will connect. I will be returning them.
Response from jlabaudio.comBy Steve, customer support, March 28, 2023
We are very sorry to hear of the troubles. We will definitely get you taken care of under warranty. When you get a sec, please reach out to us via support@jlab.com we'll have you up and running in no time. We look forward to hearing from you.
I purchased the Air Pop Go's a week ago and am already converted from being a dedicated Skullcandy Dime/Dime 2 fan. They sound better, the are more comfortable, the battery life is light-years ahead. They will get 5 Stars if the next iteration includes a key chain strap on the case and Tile support.
I've been buying them for over a year now. Keep either loosing one bud or loosing the case. I have four new sets now. Let's see how long I can keep up with these.
To get this out of the way, love them best pair I owned highly recommend. However, they are for small ears, if you have bigger ears you should get the Go Air Trues, or if you want to spend more money the Jbud Air. If you’re more business oriented the Jbud Air Executive, or Jbud Air Pros. If you need ANC get any epic series or the Jbud Air ANC. However my personal favorite is the Jbud Air pros.