I bought this a week ago and the right earphone was making a slight noise (like radio interference). Unfortunately I didn't try them much as while I was trying to tie my hair, one of the headphones came off my ear and fell off. Is it possible that they fall so easily despite being the smallest ones? Sadly i loved the colour of the lilac one but not anymore available in Italy.
Response from jlabaudio.comBy Jlab Customer Support, May 17, 2023
We're sorry to hear about the product you received. Please contact us at support@jlab.com, and we'd be happy to resolve this for you.
Response from jlabaudio.comBy steve, customer service, May 17, 2023
So sorry to hear of the fitment. We have additional tips that we can send your way. When you get a sec, check your email. We will have you back up and running in no time.
I love this product. I actually have two pair one black and one teal. I love the colors, the fit, comfort and sound. I highly recommend these to other users.
I bought this to watch movies on a plane and am pleased, especially with the 3 sizes of inserts to fit anyones ears. The only slight disappointment is no string to put around my neck. Very clear sound.
I wish I would have bought the ear buds with ear straps. The model I have sounds great but the ear buds are too big for me. I need smaller silicone or rubber ear inserts.
I got these on sale for Black Friday at an excellent price. I honestly wasn't expecting much. I have had these for several months now. The sound quality is very good. I haven't had any complaints when on calls, in fact, people have said they didn't know I wasn't on my phone. Popping them in and out is sometimes challenging but not impossible. The battery life is amazing. With regular use, I charge about once every couple of weeks. I lost one of the buds and was quite upset because the new set's price had returned to normal pricing. I was prepared to buy them when I saw that I could get one or both replaced! The replacement is as good as the original. Customer service is fantastic, too. Highly recommend!