Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - GO Air Pop True Wireless Earbuds - Slate
Average customer rating
4.6
(3,559 Reviews)
Rating breakdown 3,559 reviews
5 Stars
2,671
4 Stars
609
3 Stars
99
2 Stars
62
1 Star
118
Customer Reviews for JLab - Refurbished Excellent - GO Air Pop True Wireless Earbuds - Slate
Customer Rating
1
Volume Tap feature doesn't work
on July 11, 2023
Posted by: Jschultz
from Long Beach, Ca
I am bummed because I just got a new pair of earbuds and the volume tap feature doesn't work on them. I actually had to return my first pair after the volume tap feature only lasted for 2 months. I won't be buying anything else from this company.
Response from jlabaudio.comBy steve, customer service, July 13, 2023
So very sorry to hear of the issue. The buds are dependent upon one and other for volume control. If only one bud is outside of the case, volume would need to be adjusted via the device connected to. A troubleshooting thread has been established via your email. We are always here to help via support@jlab.com
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great performance
on July 11, 2023
Posted by: ScoobaSteve
from Anamosa,IA
I have had these for a month and, I am pleased with the performance and price.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Only one bud works
on July 10, 2023
Posted by: Kkelly19
One ear bud has not worked since I purchase. Zero customer support.
Response from jlabaudio.comBy steve, customer service, July 11, 2023
So sorry to hear of the troubles. Our sincere apologies. We will most certainly get those replaced for you under our fast, free two year warranty. Instructions have been sent to your email. We'll have you back up and running in no time.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great battery life.
on July 10, 2023
Posted by: Milo S
from Roswell NM
These a great ear buds, comfortable and great battery life.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Outstanding Quality
on July 10, 2023
Posted by: TonyP
from Indiana
I got my first pair around Christmas and the sound quality and battery life was so good both of my sons wanted a pair. So I got them each their own ( So they would stop stealing mine ).
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Cute but might need a replacement
on July 10, 2023
Posted by: Sselz
from Minneapolis, MN
They are super east to use and look adorable but the left ear likes to cut out randomly for a second every now and then, which isn't cool.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great warranty replacement!
on July 8, 2023
Posted by: CNJTX
from Austin TX
I'm happy with the new earbuds, I love the sound and the cool charging case.
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Great sound. Not so great app.
on July 8, 2023
Posted by: Dspot1980
from Sacramento California. JLab Go Air Pop.
I love the ear buds. I couldn't get the app to link up with them though. I've followed all of the trouble shooting recommendations.
Response from jlabaudio.comBy steve, customer service, July 10, 2023
Unfortunately, the go line of earbuds are not supported by the application : ( Hopefully in the not so distant future all units will be. Our apologies for the bummer news. If you have further q's, please feel free to reach out to us via support@jlab.com
Written by a customer while visiting jlabaudio.com