Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - Vivobook S Flip 16" WUXGA Touchscreen Laptop - Intel 13th Gen Core i9 with 16GB Memory - 1TB SSD - Midnight Black
Average customer rating
3.9
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
4
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for ASUS - Refurbished Excellent - Vivobook S Flip 16" WUXGA Touchscreen Laptop - Intel 13th Gen Core i9 with 16GB Memory - 1TB SSD - Midnight Black
Posted by: Jaym
Frequency of use:Daily
Verified Purchase:Yes
Good work computer and can handle pretty normal software but after that gets very mediocre and can't run anything for to long without getting hot or being plugged up and is not fit for any type of gaming although has the capability for it
Response from https://www.asus.comBy Leonardo, CLM, July 6, 2025
Hi Jaym,
We are really sorry to hear about the temperature and speed issues you are experiencing with your new ASUS laptop, this is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. Please follow the steps found in the FAQs linked below to troubleshoot the issue.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2409040696-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/us/support/faq/1015064/
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
We are really sorry to hear about the temperature and speed issues you are experiencing with your new ASUS laptop, this is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. Please follow the steps found in the FAQs linked below to troubleshoot the issue.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2409040696-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/us/support/faq/1015064/
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Written by a customer while visiting https://www.asus.com
Posted by: Chuck Starck
Frequency of use:Daily
Verified Purchase:Yes
Nice machine but Windows Hello doesn't work because the camera isn't good enough in the computer
Response from https://www.asus.comBy CLM, January 14, 2025
Dear Chcuk Starck,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if it did not meet your expectations. This laptop comes with a 1080p FHD camera. Windows Hello requires an IR camera to work. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if it did not meet your expectations. This laptop comes with a 1080p FHD camera. Windows Hello requires an IR camera to work. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Bugleman
Verified Purchase:Yes
For my purposes, this is a wonderful piece of equipment, and even I can use it.
Written by a customer while visiting https://www.asus.com
Posted by: WillyG
Frequency of use:Daily
Verified Purchase:Yes
I wanted a fast laptop; fast at startup, fast to access emails, and fast on the Internet. My old laptop is 8 years old and took over 15 minutes just to startup. I truly had no idea how badly outdated it was. I'm in love.
Written by a customer while visiting https://www.asus.com
Posted by: Stevem Hurd
Frequency of use:Daily
Verified Purchase:Yes
I like this machine. It's fast, quiet and capable. I only wish it had a camera that works with Windows Hello or a fingerprint reader.
Written by a customer while visiting https://www.asus.com
Posted by: Kryssy
Verified Purchase:Yes
Not worth the money. Graphics are horrible and the touchscreen doesn’t work 75% of the time.
Response from https://www.asus.comBy CLM, October 22, 2024
Dear Kryssy,
We do understand your disappointment with the quality of the graphics and the inconvenience this may have caused if it didn't meet your expectations.
This laptop has a 3.2K display resolution, please check if the video driver is up to date and customize your graphics or diplay settings inside the Display Properties. Regarding the issue with the touchscreen, if accessing web appication, please check if the laptop has access to a working and stable internet connection since poor and unstable internet service will affect the overall system performance, and the responsiveness of the touchscreen.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the quality of the graphics and the inconvenience this may have caused if it didn't meet your expectations.
This laptop has a 3.2K display resolution, please check if the video driver is up to date and customize your graphics or diplay settings inside the Display Properties. Regarding the issue with the touchscreen, if accessing web appication, please check if the laptop has access to a working and stable internet connection since poor and unstable internet service will affect the overall system performance, and the responsiveness of the touchscreen.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: MiltonY
Frequency of use:Daily
Verified Purchase:Yes
Wish it had backlit keyboard but other than that a great machine
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: JEMI
Frequency of use:Daily
Verified Purchase:Yes
Extremely fast computer. Very easy to set it up. Very light weight.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com