Customer reviews from startech.com
Startech - USB-C Dock, 4K 60Hz Quad Monitor, 100W PD, 4x USB, Ethernet, Audio, TB3 Compatible (DK31C4DPPD)
Average customer rating
4.4
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
8
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
0
Customer Reviews for Startech - USB-C Dock, 4K 60Hz Quad Monitor, 100W PD, 4x USB, Ethernet, Audio, TB3 Compatible (DK31C4DPPD)
Customer Rating
5
Excellent quad 4K dock
on March 31, 2022
Posted by: Shashank
I bought this to use with my setup that consists of a 3 yr old Thinkpad that has a 5Gbps USB-C port (no thunderbolt), connected to few USB 3.0 devices and four monitors. Two of the monitors are 4k and other two are 2k.
Pros:
1. Setup was super easy. After plugging in all the monitors and devices, I installed Displaylink drivers and everything worked instantly.
2. Monitor resolutions were off in Windows, so it required a few clicks to set. Again, super easy.
3. This is one of the non-thunderbolt docks with a downstream USB-C port.
4. For each monitor, there is an option to use HDMI or Displayport. I have all the monitors connected to HDMI and running at 60Hz.
5. I ordered a dock mount (Startech part# SSPMSUDWM), which allows mounting the dock on the wall or under a desk. I have it mounted under a desk.
Cons:
1. I wish there were more USB-A ports. The dock has total 3 USB-A ports, which I feel may not be enough for some people. I had to get a USB hub with 7 ports and connected it to the dock.
2. The power button LED, is on the opp side of where all the display ports are. So it means that if you place the dock with all the ports facing you, then the power button LED would be on the back and not easily reachable/visible.
My wish list for this dock:
1. The charger is huge. Mounting it under the desk isn’t easy. I wish Startech can make a GaN charger, which would be much smaller and easy to mount.
2. The ethernet port is 1Gbps. I wish Startech can upgrade this to a 10Gbps port or at least a 2.5Gbps port. Many other docks offer higher speed ethernet ports these days.
Pros:
1. Setup was super easy. After plugging in all the monitors and devices, I installed Displaylink drivers and everything worked instantly.
2. Monitor resolutions were off in Windows, so it required a few clicks to set. Again, super easy.
3. This is one of the non-thunderbolt docks with a downstream USB-C port.
4. For each monitor, there is an option to use HDMI or Displayport. I have all the monitors connected to HDMI and running at 60Hz.
5. I ordered a dock mount (Startech part# SSPMSUDWM), which allows mounting the dock on the wall or under a desk. I have it mounted under a desk.
Cons:
1. I wish there were more USB-A ports. The dock has total 3 USB-A ports, which I feel may not be enough for some people. I had to get a USB hub with 7 ports and connected it to the dock.
2. The power button LED, is on the opp side of where all the display ports are. So it means that if you place the dock with all the ports facing you, then the power button LED would be on the back and not easily reachable/visible.
My wish list for this dock:
1. The charger is huge. Mounting it under the desk isn’t easy. I wish Startech can make a GaN charger, which would be much smaller and easy to mount.
2. The ethernet port is 1Gbps. I wish Startech can upgrade this to a 10Gbps port or at least a 2.5Gbps port. Many other docks offer higher speed ethernet ports these days.
Written by a customer while visiting startech.com
Customer Rating
2
Seems to have an issue with Multiple Monitors.
on January 7, 2022
Posted by: hanger42kx
We bought 100's of them. they are having issues with Multiple Monitors.. The Dock RESETS randomly . So if you have everything set up on multiple monitors, and the reset happens. I have NOT contacted the vendor with this, I hope they can give a resolution...
Response from startech.comBy Barrington, Customer Support, June 22, 2022
Hello,
We are sorry to hear that you experienced difficulty with DK31C4DPPD.
For the optimal performance of this docking station, please ensure that you are using the latest version of the DisplayLink driver from our website 10.2 M2.
If the reported issue continues, we kindly ask that you consider troubleshooting this issue over the phone or live chat. These methods typically result in a faster resolution. If desired, we can also arrange for a free remote support session which would help troubleshoot the problem.
Our dedicated team of Technical Associates are available for your troubleshooting needs 24 hours a day, Sunday at 9 PM (EST) to Friday at 9 PM (EST). We are always happy to provide support for our devices, identify the area of concern and provide suitable resolutions.
We are sorry to hear that you experienced difficulty with DK31C4DPPD.
For the optimal performance of this docking station, please ensure that you are using the latest version of the DisplayLink driver from our website 10.2 M2.
If the reported issue continues, we kindly ask that you consider troubleshooting this issue over the phone or live chat. These methods typically result in a faster resolution. If desired, we can also arrange for a free remote support session which would help troubleshoot the problem.
Our dedicated team of Technical Associates are available for your troubleshooting needs 24 hours a day, Sunday at 9 PM (EST) to Friday at 9 PM (EST). We are always happy to provide support for our devices, identify the area of concern and provide suitable resolutions.
Response from startech.comBy Atha, Customer Support, March 18, 2022
Thank you for taking the time to leave a review for our DK31C4DPPD. This is not expected behavior for our docking station. I see one of our technical advisors is currently working with you on gathering information on the setup and assisting with the reported issue.
Written by a customer while visiting startech.com