Customer reviews from sharkninja.com
Shark - Refurbished Excellent - FlexStyle Air Styling & Drying System - Straight & Wavy - Beige
Average customer rating
4.5
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
1,052
4 Stars
198
3 Stars
87
2 Stars
53
1 Star
60
82%of customers recommend this product.
(
485 out of
593)
Customer Reviews for Shark - Refurbished Excellent - FlexStyle Air Styling & Drying System - Straight & Wavy - Beige
Customer Rating
5
Amazing
on January 10, 2026
Posted by: eveb9ba7_8170
I am so excoted about my shark! The high power dryer cuts my time in half! I have butt length hair that takes forever. I love the ease of the suction that gently wraps my hair around the barrels. The easy to use left and right curlers once you figure them out give you the bounciest curls! The round brush I've found challenging so I'll need extra time with that one! The straightener attachment is awesome and gives me such sleek shine. I'm very impressed.
Written by a customer while visiting influenster.com
Customer Rating
5
Love my Shark FlexStyle – lightweight, easy to use
on January 9, 2026
Posted by: Anonymous
I love my Shark FlexStyle! It’s super easy to use and has made cleaning so much faster. I like that it works on all types of floors and I can use it on both carpet and hard floors without any hassle. Plus, it’s lightweight and comfortable, so I don’t get tired while using it. Cleaning has definitely become less of a chore and way more efficient. Totally worth it!
Written by a customer while visiting influenster.com
Customer Rating
4
on January 9, 2026
Posted by: Kris57
Gender:Female
Works beautifully, however it is very loud. My ears are ringing after use.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Leaves hair frizzy
on January 9, 2026
Posted by: susank
I have fine, thin hair just past my shoulders. It is wavy on top and curly underneath. I have tried both brushes to get a smooth blowout and it leaves my hair frizzy. It is also difficult to get it close enough to my scalp to straighten my hair at the roots and is awkward to use. I had to go back to a blow dryer and brush. This was helpful for using after my hair was dried to finish styling especially at the ends but not worth it just for that.
Response from sharkninja.comBy SharkNinja, January 9, 2026
Hi Susan,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’ve experienced frizz and difficulty achieving a smooth blowout with your FlexStyle, especially near the roots. Please try our FAQ guide here: https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-How-to-Use-Each-Attachment. If you still need help, you can select “Contact Us” at the bottom of the page for further assistance.
Kind regards,
Shark Beauty US
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’ve experienced frizz and difficulty achieving a smooth blowout with your FlexStyle, especially near the roots. Please try our FAQ guide here: https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-How-to-Use-Each-Attachment. If you still need help, you can select “Contact Us” at the bottom of the page for further assistance.
Kind regards,
Shark Beauty US
Written by a customer while visiting sharkninja.com
Customer Rating
2
Save your money !!
on January 8, 2026
Posted by: heiiiv6
from New York City
Gender:Female
I bought this less than a month ago and have used it less than 5 times, I really wanted it for the curling attachments, and that’s where everything went wrong. The curlers smoke like crazy, even on the lowest heat setting which according to shark is normal???. I’ve tried everything, but my place still looks like it’s about to catch fire after curling one tiny strand. The smell? Burnt plastic mixed with decay. And no, it’s not from any hair products, I double-checked. I stored it right, followed all the instructions, and still ended up setting off my apartment fire alarm. My poor neighbors even called the firefighters. If you just want a blow dryer or round brush, it’s fine. But if you’re planning to use it for curls, don’t do it. I’m not sure if it’s cause it’s refurbished but this thing turned my hair routine into a fire drill.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 12, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re devastated to hear about your experience with your Shark curlers. It’s concerning that they began smoking and emitting a burnt plastic smell, even after being stored properly and used according to the instructions. We understand how upsetting it must have been especially with your fire alarm going off and your neighbors calling the firefighters.
Your feedback is very important to us, and we’ll make sure it’s shared with the appropriate teams internally. Thank you for bringing this to our attention, and we’re committed to helping make things right.
In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide.
If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help.
Kind regards,
Shark Beauty NA.
Thank you for taking the time to leave a review.
We’re devastated to hear about your experience with your Shark curlers. It’s concerning that they began smoking and emitting a burnt plastic smell, even after being stored properly and used according to the instructions. We understand how upsetting it must have been especially with your fire alarm going off and your neighbors calling the firefighters.
Your feedback is very important to us, and we’ll make sure it’s shared with the appropriate teams internally. Thank you for bringing this to our attention, and we’re committed to helping make things right.
In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide.
If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help.
Kind regards,
Shark Beauty NA.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Disappointed on updates
on January 8, 2026
Posted by: Curly sue
Gender:Female
I bought this after using my sisters for some time. I ordered the curling wands after loving hers. I HATE the new version of these. It doesn’t curl near as well or as much hair at once. The selling point was how fast I got a beautiful blow out look. The new ones aren’t even half as good and take twice as long. Very disappointed.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 12, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re unhappy to hear that your experience with the new Shark FlexStyle hasn’t met your expectations after enjoying your sister’s version. We understand how disappointing it must be when the product doesn’t curl as well or handle as much hair at once.
Your feedback is incredibly valuable, and we’ll make sure to share it with our internal teams. Thank you for bringing this to our attention as we’re committed to improving and making things right.
In the meantime, we recommend referring to our self-help guide link below for Tips for Curl longevity:
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Tips-for-Curl-longevity
If the issue continues after trying those suggestions, please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Beauty NA.
Thank you for taking the time to leave a review.
We’re unhappy to hear that your experience with the new Shark FlexStyle hasn’t met your expectations after enjoying your sister’s version. We understand how disappointing it must be when the product doesn’t curl as well or handle as much hair at once.
Your feedback is incredibly valuable, and we’ll make sure to share it with our internal teams. Thank you for bringing this to our attention as we’re committed to improving and making things right.
In the meantime, we recommend referring to our self-help guide link below for Tips for Curl longevity:
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Tips-for-Curl-longevity
If the issue continues after trying those suggestions, please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Beauty NA.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Good but not durable
on January 8, 2026
Posted by: julias132_5944
Great product. I love that I can change the heat and wind settings. Very lightweight and easy to store since it can bend and also has removable tops. Only thing I don’t like is that then two round brushes don’t seem as durable as something like the revlon since the pieces aren’t connnected. Sometimes feels like the will break if I pull too hard on my hair
Written by a customer while visiting influenster.com
Customer Rating
5
Great Hair dryer
on January 8, 2026
Posted by: julieta41_1242
I purchased this Shark in hopes of cutting down my straightening time and this isn’t!!! I normally take over an hour to dry my hair. I was able to fully dry my hair in 30 mins. With the paddle brush. I also used the another tool to add little curls and it was so much faster. I hope they live up to the expectations of not burning my hair. That’s very important to me but so far I’m impressed!!
Written by a customer while visiting influenster.com