Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 16" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(352 Reviews)
Rating breakdown 352 reviews
5 Stars
293
4 Stars
37
3 Stars
12
2 Stars
6
1 Star
4
89%of customers recommend this product.
(
93 out of
104)
Customer Reviews for Samsung - Galaxy Book5 PRO 16" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Posted by: Christopher
from Pennsylvania
Expertise:Expert
Verified Purchase:Yes
Love it. Has the power to do most everything a person does do. Great price for the performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jorge
Verified Purchase:Yes
Ok laptop but I preferred my old Galaxy pro. First thing is the Galaxy5 pro 360 is crazy HEAVY. I also will probably never use the 360 function. It leaves the keyboard exposed and every time I try to flip the screen I hit buttons and mess things up. Would be much better if there was a cover for the keyboard or something. The pen only attaches to the back of the screen using a weak magnet, there is no reasonable or secure way to attach the S pen. I find the touch screen to be weak. I use a Panasonic tough book at work and the screen is far superior for signing forms, my galaxy5 pro 360 touch screen works less than half the time when trying to sign something, my Galaxy phone works great for this. The only pro I have noticed over my original Galaxy book pro is the AI button on the keyboard.
Response from Samsung USBy R&R Team, July 11, 2025
Hello Jorge,
Thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your candor as we improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The keyboard on the Galaxy Book5 Pro 360 automatically locks when it's folded into tablet mode, preventing any accidental input by ensuring that only the touchscreen is active. Please make sure you're placing the S Pen on the designated charging area on the back of your device as misalignment can prevent the S Pen from attaching and charging properly. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your candor as we improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The keyboard on the Galaxy Book5 Pro 360 automatically locks when it's folded into tablet mode, preventing any accidental input by ensuring that only the touchscreen is active. Please make sure you're placing the S Pen on the designated charging area on the back of your device as misalignment can prevent the S Pen from attaching and charging properly. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
Fast. Chromebook
on July 10, 2025
Posted by: Happy2Smile
[This review was collected as part of a promotion.] I need another one for school... gr8, fast working... hardly any lagging when loading
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Top notch in the business
on July 7, 2025
Posted by: Prezidan
[This review was collected as part of a promotion.] This product has been a phenomenal deal. I've tried it and I would recommend it to others. Thanks for blessing us with this system.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Students will love
on July 5, 2025
Posted by: Studentsheaven
[This review was collected as part of a promotion.] It compact and very productive for everyone and students love the lightness of the whole thing
Value
5
Written by a customer while visiting Samsung US
Posted by: Jesse C
from Land O Lakes Fl
Expertise:Intermediate
Verified Purchase:Yes
This was a good upgrade I had a galaxy book 2 360 and a S9 Ultra Tablet so I decide to combine the 2 and upgrade to this computer. So far I am happy with my purchase no issue that I’ve encountered.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most modern style 😎 and forward advance technolog
on June 30, 2025
Posted by: Olimac27
[This review was collected as part of a promotion.] The IA on samsung it's amazing 👏 🤩 can I use for multiple works and they due for me and my work more easy-to-use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Book5 pro 360
on June 30, 2025
Posted by: Love2Samsung
[This review was collected as part of a promotion.] Using my Samsung device with Galaxy AI has completely changed how I interact with my phone every day. The Galaxy AI features are smart, intuitive, and incredibly helpful—especially for multitasking and productivity. I use it for work, entertainment, and even learning new skills.
Galaxy AI helps me summarize documents, translate in real-time, and edit photos and videos with ease. The voice assistant is more accurate than ever and truly feels personalized. Whether I'm streaming shows, gaming, or just browsing, the performance is smooth and lightning-fast.
One of the features I love most is how Galaxy AI helps me stay organized—suggesting responses, summarizing notes, and even drafting messages. It feels like having a personal assistant right in my pocket.
Value
5
Written by a customer while visiting Samsung US