Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 16" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(352 Reviews)
Rating breakdown 352 reviews
5 Stars
293
4 Stars
37
3 Stars
12
2 Stars
6
1 Star
4
89%of customers recommend this product.
(
93 out of
104)
Customer Reviews for Samsung - Galaxy Book5 PRO 16" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Posted by: Nick
from Philadelphia, PA
Expertise:Intermediate
Verified Purchase:Yes
excellent laptop overall, Great graphics, slim, Pen is extremely sensitive and great for drawing or editing. keyboard pressing feel smooth and battery life is really good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Bad screens
on January 6, 2026
Posted by: Nate
My honest opinion is do not buy it unless you plan to use it as a desktop. The screens are week and apparently cannot stand up to normal everyday use as a . It runs smooth for the most part. Maybe a couple glitches in the HDMI here and there when running a samsung TV for a second monitor. Otherwise performance is fine. The screen however, not so much. As many others experienced, I randomly noticed a crack down my screen that eventually spread. The rest of the computer was pristine. I expected some pushback being physical damage, with no real way to show what caused it. Most likely the paper thin screen coupled, extremely thin and flimsy bezel, and the fact that the glass screen comes in direct contact with the metal (and any speck of dust, sand or debris) every time it closes. I had to battle samsung back and forth and start a BBB complaint before Samsung decided to fix it. Sadly this will be the last Samsung purchase I make. Dont make the same mistake with this computer until the screen issues are addressed.
Response from Samsung USBy R&R Team, January 6, 2026
Greetings Nate,
Thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your feedback as we continue to make improvements on the durability and performance of our product line. Samsung offers a 12-month warranty on your PC for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unexpected situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Feel free to review the resources shared below to help resolve what you've described to be experiencing with your device. Let us know afterward if you have any questions or if you would like any further assistance by contacting Samsung Support at your leisure. Thanks for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care+
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your feedback as we continue to make improvements on the durability and performance of our product line. Samsung offers a 12-month warranty on your PC for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unexpected situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Feel free to review the resources shared below to help resolve what you've described to be experiencing with your device. Let us know afterward if you have any questions or if you would like any further assistance by contacting Samsung Support at your leisure. Thanks for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care+
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Posted by: Yeye
from Hagerstown, MD
Expertise:Intermediate
Verified Purchase:Yes
This is my second Samsung laptop. It’s lightweight, durable and easier to work with. The 360 feature gives me the flexibility to turn it into a tablet and that makes the product usage feel worth having. The stylus pen also is a big bonus when using it as a tablet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: DannyG
Verified Purchase:Yes
sharp, light, precise and powerful. need a better solution for not losing the pen
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Powerful and smooth interface. Minimal lag in gaming. Capable of going through multiple advanced spreadsheets simultaneously with no lag.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting Samsung US
Posted by: Ryan
from Kansas
Expertise:Expert
Verified Purchase:Yes
Very happy with the laptop. The pen drawing experience is excellent. Highly recommend to other digital artists. Love the larger screen. Best track pad I've used.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Countryboy
from Jenks Oklahoma
Verified Purchase:Yes
So far ive been very well pleased with my purchase. Little bit of a learning curve with copilot and for best performance a subscription.
With purchasing the subscription im able to get things done very quickly. Research to writing papers to creating study guides. So im very happy with purchase.
With purchasing the subscription im able to get things done very quickly. Research to writing papers to creating study guides. So im very happy with purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
A beautiful--but fragile--laptop
on December 25, 2025
Posted by: SystemIntegrity
Expertise:Expert
I bought this laptop because it was one of the first with the Lunar Lake processor. It was my first Samsung laptop and probably my last. While I was aware of the screen cracking issues, I chalked that up to possible early production batches and not something inherent in the design.
However, the screen durability issues with this laptop are very real. Do not let the spec sheet fool you: while Samsung uses Corning Gorilla Glass, it ultimately doesn't matter. The laptop’s ultra-thin design—especially on the 16" lid—comes at a steep price. The lid lacks the structural rigidity to support the glass. Physics wins here; the frame flexes, and the screen is prone to cracking despite the premium materials.
If you still insist on buying this machine, you must factor in the cost of Samsung Care+. Samsung will refuse to repair these stress cracks under standard warranty, and the out-of-pocket repair cost is almost as much as a new laptop. I cannot stress this enough: without Care+, you are on your own.
Another major shortcoming is the Samsung app ecosystem hype. If you want to take full or even partial advantage, you need to have the apps run in the background, which takes a major hit on battery life. Even then, the apps feel half-baked. For example, if you want to use the AI abilities in Samsung Gallery, you are actually running a mirrored instance of your phone's app, not a native Windows process. You cannot even sync your photos or albums properly between your phone and laptop.
Other disappointments for a "Pro" laptop include a finicky fingerprint reader, the absence of a Num Lock indicator, and marginal palm rejection on the oversized touchpad which leads to constant accidental clicks.
Verdict: As a lifelong Samsung phone user (Samsung Galaxy S), I wanted to love this. Yes, the screen is beautiful and lives up to the hype. However, I am disappointed in their flagship laptop. My advice? Skip this model. Look for a brand that primarily focuses on computers, where the competitive focus is on durability and loyalty rather than just making the thinnest laptop possible.
Features
5
Performance
3
Design
1
Value
2
Response from Samsung USBy R&R Team, December 26, 2025
Hey there SystemIntegrity,
Thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your candor as we continue to make improvements on the functionality and durability of our product line. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also available to assist you with any repair needs you may have. If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please feel free to review the resources shared below to help resolve what you've described to be experiencing with your PC. If you would like to share additional feedback with us or if you would like any further assistance after checking out the resources shared below, please feel free to reach out to Samsung Support. We're always here to assist you in any way that we can! Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-series/buy/galaxy-book5-pro-360-16-intel-core-ultra-7-1tb-gray-np960qha-kg1us/
Thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your candor as we continue to make improvements on the functionality and durability of our product line. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also available to assist you with any repair needs you may have. If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please feel free to review the resources shared below to help resolve what you've described to be experiencing with your PC. If you would like to share additional feedback with us or if you would like any further assistance after checking out the resources shared below, please feel free to reach out to Samsung Support. We're always here to assist you in any way that we can! Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-series/buy/galaxy-book5-pro-360-16-intel-core-ultra-7-1tb-gray-np960qha-kg1us/
Written by a customer while visiting Samsung US