Customer reviews from Panasonic
Panasonic - NN-SN686SR Microwave Oven - Stainless Steel
Average customer rating
3.4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
1
4 Stars
2
3 Stars
3
2 Stars
1
1 Star
0
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Panasonic - NN-SN686SR Microwave Oven - Stainless Steel
Posted by: John
from Garland, TX
Gender:Male
Verified Purchase:Yes
We had this same appliance for about five years and enjoyed it. So, we are buying basically the same one again. Although we enjoy almost all the features of this appliance, there is one we are not crazy about. We don't like having to disable the child-proof lock every time the power goes off. Perhaps the default is disable child lock and for parents that have a potential of a child tampering with the appliance instructions to enable it.
I would recommend this to a friend!
Response from PanasonicBy Team Panasonic - S, Team Panasonic, August 4, 2026
Hi John! Thank you for sharing your thoughtful feedback and for choosing this microwave again after five years of use. We’re very pleased to hear it has served you well overall and that you’ve enjoyed most of its features. We also appreciate your comments about the child lock setting after a power interruption. Feedback like this is valuable and helps highlight the features that matter most in everyday use.
Written by a customer while visiting Panasonic
Customer Rating
2
Problem with carousel
on March 10, 2026
Posted by: Bruce
Gender:Male
The glass plate frequently gets knocked off its carousel platform because it does not seat properly inside the appliance. That causes the plate to get stuck on an inside wall or door of the unit when the microwave is in use. What can I do to keep the glass in place so it is functional?
Response from PanasonicBy Team Panasonic - S, Team Panasonic, March 11, 2026
Hi Bruce! We’re sorry to hear about the trouble with the glass plate. For assistance, we recommend reaching out to us via chat using our microwave chatbot. You can find the chat widget in the bottom right corner of our FAQ page. We’ll do our best to help resolve this for you.
Written by a customer while visiting Panasonic
Customer Rating
4
Works great. Too bad about the mar on the front.
on February 5, 2026
Posted by: Bob
Verified Purchase:Yes
It works very well; however, there is a "blister" on the front finish by the display.
Response from PanasonicBy Team Panasonic - S, Team Panasonic, February 6, 2026
Hi Bob! Thank you for your feedback! We’re happy to hear the microwave is working well for you. However, we’re sorry about the imperfection near the display, as quality is very important to us. Your input is appreciated, and we hope it continues to serve you reliably for years to come!
Written by a customer while visiting Panasonic
Posted by: PaulaAZ
from Scottsdale AZ
Gender:Female
Verified Purchase:Yes
The microwave works great! Much more powerful than my old one. Like the Sensor settings; they work very well. Problem getting the unlock feature to work but I just work around it. Huge problem reading the touch pads!! They are dark gray on light gray. I have resorted to using a flashlight to read them!! If I had seen this oven in person prior to buying, I would have opted for another model. This problem did not show up online when viewing the pictures. I am keeping it because it is too much trouble to uninstall it and return.
No, I would not recommend this to a friend.
Response from PanasonicBy Team Panasonic-C, Team Panasonic, April 23, 2025
Hey Paul! Thank you for your feedback, and we’re glad to hear the microwave works great and that you’re enjoying the powerful performance and sensor settings! We’re sorry to hear about the difficulty with the touch pads. We appreciate your input and will take it into account for future models. Additionally, the door lock function can be turned off by pressing Defrost, then Timer, and then Popcorn within 10 seconds. Thank you for your understanding and for sticking with the microwave!
Written by a customer while visiting Panasonic
Posted by: Susan
from Knoxville, TN
Gender:Female
Verified Purchase:Yes
This little microwave is perfect for my husband and I. It is actually a replacement for an earlier version of the same microwave which we have had for over 10 years. It is super powerful and does everything we need. I love that I can opt to turn off the beeps.
I would recommend this to a friend!
Response from PanasonicBy Team Panasonic - S, Team Panasonic, March 20, 2025
Hi Susan! We appreciate your 5-star rating! Thank you for sharing your positive experience with us. We're thrilled to hear that our microwave is a perfect fit for you and your husband, and that it's serving you well as a replacement for your previous model. It's great to know that the power and the ability to turn off the beeps are making your experience even better. We truly appreciate your loyalty over the years!
Written by a customer while visiting Panasonic
Customer Rating
3
Quality Just Not There
on March 16, 2025
Posted by: Tensips
Gender:Male
I've owned many Panasonic products over the years and most of them are still going strong. This microwave is a different story.
After using is for approximately 6 months the door became extremely difficult to close. Currently, after ax. 14 months the door needs to be slammed shut to close it.
In addition, at times the microwave freezes and won't start. Reopening the door apears to reset it and then it works again.
Another issue is the internal light. After ax. 11 months the light would intermittently go on and off when using. As of 2 weeks ago it has gone off completely. I will probably order a replacemetn bulb but I wouldn't expect it to go out after less than 14 months of use and suspect that there are other issues that may be causing this.
The microwave itself works great it's just the other issue severly detract from providing a higher rating.
No, I would not recommend this to a friend.
Response from PanasonicBy Team Panasonic - S, Team Panasonic, March 18, 2025
Hello! Your review is very concerning to us and we are really sorry to hear that you are not satisfied with this unit. Your input is important to us, as it helps us improve our technology and ensure customer satisfaction. Please note that products purchased new from authorized retailers or our website come with a manufacturer’s warranty. In such situations, we recommend seeking professional assistance from one of our authorized service centers.
Written by a customer while visiting Panasonic
Customer Rating
3
Performs well for a year or so until rust starts
on November 24, 2024
Posted by: Remi10000
I've owned 4 Panasonic 1.2cu ft microwaves. Every single one has developed rust inside. My current model is the worst: rust everywhere. I will be replacing it with, sadly, another Panasonic because it's the only microwave that will fit on my narrow countertop.
Response from PanasonicBy Team Panasonic-C, Team Panasonic, November 25, 2024
Thank you for bringing this matter to our attention, and we apologize for any inconvenience you've experienced. The behavior you've described is not typical for this unit, and we would like to investigate further. Please contact our Panasonic Consumer Support department at your earliest convenience so we can assist you accordingly.
Written by a customer while visiting Panasonic