Customer reviews from sharkninja.com
Shark - Refurbished Excellent - FlexStyle Air Styling & Drying System - Pearl Pink
Average customer rating
4.5
(1,432 Reviews)
Rating breakdown 1,432 reviews
5 Stars
1,038
4 Stars
197
3 Stars
86
2 Stars
51
1 Star
60
82%of customers recommend this product.
(
477 out of
584)
Customer Reviews for Shark - Refurbished Excellent - FlexStyle Air Styling & Drying System - Pearl Pink
Customer Rating
5
Best hair system ever made
on September 21, 2026
Posted by: TiaW
I have to start off by saying I’m a shark lover until the end. This has made drying/styling my hair seamless. I have long thick hair and it’s cut my drying time in half. It’s lightweight, comfortable to hold, and no fussing about where the buttons are. I heard some reviews talk about how the attachments come off when they’re using it, but I have had no issues.
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome dryer/curler
on September 19, 2026
Posted by: MelissaC
I picked this up on a whim and I’m so glad I did. I love the design and how light it is to hold. All the extra attachments are easy to use and switch out. Curls my hair very well and the curl hold all day. I love that it’s an all in one piece.
Written by a customer while visiting influenster.com
Customer Rating
5
BEST PURCHASE EVER
on September 19, 2026
Posted by: caseyC
BEST. PURCHASE. EVER. i absolutely love this blow dryer. it gets my hair dry so fast compared to other blow driers. i love the different attachments to make my hair curly, blown out, or even smooth. it’s so easy to travel with since it has all the different attachments. i love all the different heat settings as well.
Written by a customer while visiting influenster.com
Customer Rating
2
It’s ok
on September 19, 2026
Posted by: meg10101
Gender:Female
It’s a good product WHEN IT WORKS. My first one was defective and had a short so i got a replacement. The new one after a month keeps randomly shutting off and not turning back on. For the price i would expect a better product.
Response from sharkninja.comBy sharkninja, September 24, 2026
Hello there,
Thank you for your review.
We're disappointed to hear that you've experienced issues with both your original unit and the replacement. We understand how frustrating it must be to have your appliance unexpectedly shut off, especially after receiving a replacement and expecting reliable performance.
To help resolve this, we recommend following the troubleshooting steps available through the link below. If the issue persists after completing the troubleshooting, you will be prompted to submit a support form. Once submitted, a member of our Customer Service team will review your case and assist further with the next steps.
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide?redirect=false
Kind regards,
SharkNinja
Thank you for your review.
We're disappointed to hear that you've experienced issues with both your original unit and the replacement. We understand how frustrating it must be to have your appliance unexpectedly shut off, especially after receiving a replacement and expecting reliable performance.
To help resolve this, we recommend following the troubleshooting steps available through the link below. If the issue persists after completing the troubleshooting, you will be prompted to submit a support form. Once submitted, a member of our Customer Service team will review your case and assist further with the next steps.
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide?redirect=false
Kind regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Customer Rating
5
Just get it!
on September 19, 2026
Posted by: JarletteU
It's my favorite hair tool that i've ever purchased. You cannot go wrong with all of the different options that it provides and is so easy to travel with too because you really only need one product. I can curl my entire head of hair in under 15-20 min which is super important to me because I want efficiency in my life.
I've gotten about 5 of my friends to buy this too and they're all obsessed!
Written by a customer while visiting influenster.com
Customer Rating
5
Versatile and easy to use!
on September 19, 2026
Posted by: magged
from Willoughby, OH
Gender:Female
It’s really simple to set up and easy to use with lots of great video tutorials out there. I really love the flexibility of being able to get my straight and then curl it afterwards. I hated having to have so many tools out during hair day and now I just have one. I also have 4c hair and the flex style was able to handle it with no issues! This is my new favorite hair tool.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Hard to curl with thick hair
on September 17, 2026
Posted by: LF40
First off, I should start by saying I have thick straight to slightly wavy hair which has always been difficult to style. Loved the speed on the blow dryer which saves me a lot of time in the morning but was completely underwhelmed by the curling performance. You have to split into very small sections for it to work. Also it needs to be done on damp hair to work but doesn’t really get it dry while you are curling. I prefer a less expensive high speed dryer. I heard shark was bringing out a newer model that does dry hair curling…maybe I will try that as the price for a shark styler is so much better than say the Dyson stylers.
Response from influenster.comBy sharkninja, September 22, 2026
Hello there,
Thank you for your review.
We’re happy to hear that you’ve been enjoying the fast drying performance and that it helps save time in your morning routine. However, we're sorry to hear that the curling performance did not meet your expectations. We understand that styling thicker hair can be challenging, and we appreciate you sharing your experience. For best results with the auto-wrap curlers, hair should be damp rather than wet, and thicker hair types may require smaller sections to help the hair wrap and set effectively. We recognize that this process may not suit everyone's styling preferences. We value your feedback regarding both the drying and curling functions, as well as your thoughts on future styling innovations. Insights like yours help us continue to improve our products and better understand the needs of customers with different hair types and styling goals.
Kind Regards,
SharkNinja
Thank you for your review.
We’re happy to hear that you’ve been enjoying the fast drying performance and that it helps save time in your morning routine. However, we're sorry to hear that the curling performance did not meet your expectations. We understand that styling thicker hair can be challenging, and we appreciate you sharing your experience. For best results with the auto-wrap curlers, hair should be damp rather than wet, and thicker hair types may require smaller sections to help the hair wrap and set effectively. We recognize that this process may not suit everyone's styling preferences. We value your feedback regarding both the drying and curling functions, as well as your thoughts on future styling innovations. Insights like yours help us continue to improve our products and better understand the needs of customers with different hair types and styling goals.
Kind Regards,
SharkNinja
Written by a customer while visiting influenster.com
Customer Rating
1
Not worth it
on September 16, 2026
Posted by: Yourgirlreviews
from Los Angeles
Gender:Female
Turns off on its own constantly! Curls don’t last not worth the money
Response from sharkninja.comBy SharkNinja, SharkNinja, September 18, 2026
Hi there,
Thank you for your review.
We're truly unhappy to read that you're having trouble with the unit switching off and that the curls aren't lasting as you'd hoped. We can understand how disappointing that is. We'd love to help with both the power concern and curl longevity. Please take a look at the guides below and follow the recommended steps and tips. We hope they'll help get you back to achieving longer-lasting curls and resolve the issue with the unit turning off.
Fix an issue (Turning Off During Use):
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Turning-Off-During-Use
Tips for Curl longevity:
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Tips-for-Curl-longevity
Kind regards,
SharkNinja US
Thank you for your review.
We're truly unhappy to read that you're having trouble with the unit switching off and that the curls aren't lasting as you'd hoped. We can understand how disappointing that is. We'd love to help with both the power concern and curl longevity. Please take a look at the guides below and follow the recommended steps and tips. We hope they'll help get you back to achieving longer-lasting curls and resolve the issue with the unit turning off.
Fix an issue (Turning Off During Use):
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Turning-Off-During-Use
Tips for Curl longevity:
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Tips-for-Curl-longevity
Kind regards,
SharkNinja US
Written by a customer while visiting sharkninja.com