Customer Reviews for Krups - 4 Slice Belgian Waffle Maker with Removable Plates, Stainless Steel - Black
Customer Rating
2
Latch Broke on the first use
on August 14, 2026
Posted by: carcubbie
from Idaho
Gender:Female
First time using the maker and the plastic latch that holds it closed broke. Would love to get another latch and not have to replace the whole thing
No, I would not recommend this to a friend.
Response from krupsusa.comBy Customer Service, Customer Service, August 18, 2026
We’re sorry to hear the latch broke on your first use. We understand you’d prefer to replace just the latch rather than the entire product. Please contact our Customer Service team with your product details so we can look into the available options.
We had an older Krups waffle maker that I replaced with this one and it sucks. Much thinner waffles and takes forever to brown them. They don't taste nearly as good as the older one with the same recipe.
My wife got this for me for Christmas and i love that we can remove the griddle to wash it in the dishwasher. But, can we also get a griddle that's designed for panini's that fits in this product so that we don't have to buy to separate products?
I should have taken photo uniform browning, perfect Belgium Waffle. Crispy, brown, the way I like them. Substituted Applesauce for oil 1:1 and still no sticking. No oil spray either.
My son has an older Krupps waffle maker which I used to have, and the old one is noticeably better. We did a side by side comparison, and the old one created lovely brown waffles in 5 minutes. This model’s beeper went off after about 5 minutes, but the waffles were barely colored and soft. After another 4 minutes they had more color, but not to golden brown. Also, this model makes much thinner waffles even though they measure the same. We tried 3 different recipes. This model’s beeper is 1200 watts, and the older is 1400 watts, which might explain it. I will return it.