Hello Melina, we are very sorry to hear you are having trouble returning your item. We would be happy to assist you further. Products can be returned within 45 days of the delivery date for a full refund. Please note that the product must be returned unused and in the original packaging in order to receive a full refund. To return your product, log into your account to initiate your return. If you have checked out as a guest, use the guest feature. Then, repack the product in the original packing materials used for shipping, and enclose your completed Return Form. We will then issue a return label for you to send us back your product with the appropriate address. If you require further assistance, please contact our Customer Service Team directly through our website at https://www.all-clad.com/contact or by phone at 1-800-255-2523 for assistance. We sincerely apologize for any inconvenience this may have caused, and we hope this helps!