A simple regular sponge scratched the surface of pan
No, I would not recommend this to a friend.
Response from allclad.comBy Stacey, October 24, 2022
Hello Shell, Thank you for your review and for bringing this to our attention. We are sorry to learn about your experience with your fry pan. Please be advised that this fry pan is made from stainless steel. When cleaning your cookware, soft clothes and sponges are recommended for use as they should not cause damage to your cookware. We would like to hear more about your experience and try to assist you further. Please contact our All-Clad Customer Service Team directly through our website at https://www.all-clad.com/contact or by phone at 1-800-255-2523 for further assistance. We sincerely apologize for the inconvenience, and we look forward to hearing from you!
If you wish to have durability, an even cooking surface that won't burn one side of the dish while leaving the other side raw, and then guarantee this awesome cookware for life, look no further than All Clad!
I would recommend this to a friend!
Response from allclad.comBy Stacey, October 17, 2022
Hello P Wrenn, We are delighted to hear you are satisfied with your All-Clad Cookware! Your kind review regarding the performance of our cookware, and our brand truly means a lot to us. At All-Clad, we strive to produce the finest quality and most innovative cookware to Ignite Your Passion in the Kitchen. We are thrilled to know this has been achieved. We hope you continue to enjoy your All-Clad for a lifetime!
Terrible to clean. Very expensive and satisfaction was not on radar of customer service. Won’t exchange for different product. Just instructions on how to clean.
No, I would not recommend this to a friend.
Response from allclad.comBy Stacey, October 4, 2022
Hello! We are very sorry to learn about your experience with your cookware! We do understand your concern. Please be advised when cooking with Stainless Steel some food remnants and stains may take more care to remove. After your cookware has cooled and is ready to clean, rinse off any excess food with warm water, soak your pan in warm, soapy water and use a sponge or soft cloth. Rinse your pan with warm water. For tough to clean spots or marks, like burnt fat, protein shadows, and charred food, clean with a nonabrasive, non-chlorine cleanser, like All-Clad Cookware Clean, Bar Keeper's Friend, or Bon Ami. Form a paste with the cookware cleanser and a small amount of water. Apply the paste onto the cookware and use a sponge or dishcloth to rub in a circular motion. Repeat this process as needed. These tips should help you easily clean your cookware. However, for more helpful tips, please visit our Care and Use page here: https://www.all-clad.com/care-use. We sincerely apologize for the inconvenience, and we hope that this helps!