I have a new stainless frying pan that has stains I’m unable to remove with baking soda or Bar Keeper’s Friend. I’m not able to access support via the website as it’s not functioning properly.
Response from allclad.comBy All-Clad Customer Service, July 24, 2026
Thank you for sharing your feedback. We’re sorry you’ve been unable to remove the stains from your new stainless steel pan and that the support page has not been working properly.
Please contact our Customer Care team through an alternate available channel and include photos of the stains, the product details, and the cleaning methods you’ve already tried. Our team can review the condition and provide more specific care guidance or help determine the appropriate next step.
I am honestly having a very difficult time cleaning these pots and pans after usage! If there were instructions provided in the box teaching us how to keep our brand new beautiful pots and pans clean. I’m sure my review would’ve been a five.
However, with no instructions and I am left to Google how to keep these beautiful pots and pans clean the review reflects that big oversight on your part!!!
No, I would not recommend this to a friend.
Response from allclad.comBy All Clad Customer Care, May 28, 2026
Thanks for your feedback. Stainless steel does need a bit of technique—preheat the pan, then add oil before food, and use low‑medium heat to help prevent sticking. For cleanup, warm water and a non‑abrasive sponge usually work best right after cooking. If you’d like more tips, All‑Clad USA customer service is available at 1‑800‑255‑2523.
If you’re scared to transition to stainless- Do it!
on May 11, 2026
Posted by: HomeCook1342
Gender:Female
Verified Purchase:Yes
Best even cook! I was scared to transfer to stainless but realize the benefits above all- and I wanted a product that was going to last a long time! Once you get used to letting it heat up before cooking- you’re golden! Now I just need to learn how to fry an egg on these things. Will be an All-Clad customer for life!