Very Disappointed I bought the wrong size and I've been unable to return the product/exchange the item through email or phone. It say unable to return on web sight
Response from allclad.comBy Stacey, April 18, 2022
Hello Melina, we are very sorry to hear you are having trouble returning your item. We would be happy to assist you further. Products can be returned within 45 days of the delivery date for a full refund. Please note that the product must be returned unused and in the original packaging in order to receive a full refund. To return your product, log into your account to initiate your return. If you have checked out as a guest, use the guest feature. Then, repack the product in the original packing materials used for shipping, and enclose your completed Return Form. We will then issue a return label for you to send us back your product with the appropriate address. If you require further assistance, please contact our Customer Service Team directly through our website at https://www.all-clad.com/contact or by phone at 1-800-255-2523 for assistance. We sincerely apologize for any inconvenience this may have caused, and we hope this helps!
I love the flawless design & detail, the 3 ply bonding creates an even cooking surface that cleans up well and the exterior finish is beautiful, it’s worth every penny.
I trust All Clad cookware and have used your products for years. I recently boght D3, 3-qt. saute pan and have used it twice. I love the even temperature as it cooks meats and sauces evenly. The reason for the 4 star review is the clean up. After cleaning the pan, I see a residue film that should have come off with a regular scrubbing pad. I don't want to risk using a stainless steel pad that may scratch or harm the pan, but a regular scouring pad does not clean it as well. Any advice?
It turned into copper color after a few use. Just don’t know why. Normal uses, heated the pan with oil then fry food….cleaning with normal dish detergent
No, I would not recommend this to a friend.
Response from allclad.comBy Stacey, March 11, 2022
Hello Wkch, Thank you for your review and for bringing this to our attention. We are very sorry to learn you are experiencing difficulties cleaning your pan. Some stains and food remnants may take more care to remove. For the brownish mark you have experienced, we recommend using a nonabrasive, non-chlorine cleanser, like All-Clad cookware cleaner, Bar Keeper's Friend, or Bon Ami. When using these cleaners, form a paste with a small amount of water. Apply the paste using a soft cloth or sponge, rubbing in a circular motion. Then, rinse with warm water and dry immediately. This cleaning method should eliminate the discoloration on your pan. If you would like further assistance with this issue, please feel free to contact our customer service team directly through our website at https://www.all-clad.com/contact or by phone at 1-800-255-2523. We apologize for any inconvenience, and we hope this helps!