Bought these on sale at least. Beautiful set. Extremely disappointed with first use. I used a metal spatula because that’s all I had in the new house and it completely destroyed my pan. Entirely scratched. My other brand stainless steel has never done this. Website said you can use metal which must be a lie.
No, I would not recommend this to a friend.
Response from allclad.comBy Product, June 16, 2026
Thank you for sharing your feedback. We're sorry to hear about your disappointment, especially after being excited to use your new cookware.
While stainless steel cookware is designed to be durable and compatible with metal utensils, surface scratches can occur over time depending on the utensil, pressure applied, and cooking conditions. These cosmetic marks do not affect the performance, safety, or longevity of the cookware.
We understand your concerns and appreciate you bringing them to our attention. If you have additional questions about the care and use of your cookware, our Customer Care team would be happy to assist.
I have a new stainless frying pan that has stains I’m unable to remove with baking soda or Bar Keeper’s Friend. I’m not able to access support via the website as it’s not functioning properly.
Response from allclad.comBy All-Clad Customer Service, July 24, 2026
Thank you for sharing your feedback. We’re sorry you’ve been unable to remove the stains from your new stainless steel pan and that the support page has not been working properly.
Please contact our Customer Care team through an alternate available channel and include photos of the stains, the product details, and the cleaning methods you’ve already tried. Our team can review the condition and provide more specific care guidance or help determine the appropriate next step.
If you’re scared to transition to stainless- Do it!
on May 11, 2026
Posted by: HomeCook1342
Gender:Female
Verified Purchase:Yes
Best even cook! I was scared to transfer to stainless but realize the benefits above all- and I wanted a product that was going to last a long time! Once you get used to letting it heat up before cooking- you’re golden! Now I just need to learn how to fry an egg on these things. Will be an All-Clad customer for life!