I have a new stainless frying pan that has stains I’m unable to remove with baking soda or Bar Keeper’s Friend. I’m not able to access support via the website as it’s not functioning properly.
Response from allclad.comBy All-Clad Customer Service, July 24, 2026
Thank you for sharing your feedback. We’re sorry you’ve been unable to remove the stains from your new stainless steel pan and that the support page has not been working properly.
Please contact our Customer Care team through an alternate available channel and include photos of the stains, the product details, and the cleaning methods you’ve already tried. Our team can review the condition and provide more specific care guidance or help determine the appropriate next step.
If you’re scared to transition to stainless- Do it!
on May 11, 2026
Posted by: HomeCook1342
Gender:Female
Verified Purchase:Yes
Best even cook! I was scared to transfer to stainless but realize the benefits above all- and I wanted a product that was going to last a long time! Once you get used to letting it heat up before cooking- you’re golden! Now I just need to learn how to fry an egg on these things. Will be an All-Clad customer for life!
I've heard that these pans were supposed to be great, but my experience was completely different. They sauted just like any other plan & the cleaning of them was an absolute nightmare. I followed all the proper instructions and after one use, they are all stained and none of it coming off. Who needs to worry about such an annoying way to try to clean after you have cooked a whole meal!! Wish I could gibve zero stars!!!
No, I would not recommend this to a friend.
Response from allclad.comBy All Clad Customer Care, May 12, 2026
Thank you for sharing your experience. We understand how frustrating stained cookware can be, especially after careful use, and we appreciate you giving our pans a try. Stainless steel can develop discoloration with first use, but it shouldn’t take away from enjoyment over time. If you’d like tips or want our team to review your set, All‑Clad USA customer service is available at 1‑800‑255‑2523 and will be glad to help.