Pans don’t feel like nonstick? I bought these specifically because I read amazing reviews about their durability and nonstick attribute. Cooking even the simplest of eggs with an excessive amount of olive oil still has the eggs sticking to the pan. Not only that, it’s incredibly hard to wash off. I have to scrub even directly after cooking. Is my order defunct?
Response from allclad.comBy All Clad, January 2, 2024
Good day. We regret that you have experienced an issue while in use of your All-Clad cookware set. Please note that we have a use and care guidance page on our website that provides useful information including videos and recommendations for how to best use our products. Please visit: https://www.all-clad.com/care-use If you have additional questions, please contact All-Clad Consumer Support at 1-800-255-2523. Their hours of operation are Monday to Friday 8:30am to 5:00pm EST.
This frying pan is great for any kind of food and it's size is practical and easy to handle. Its quality is top notch and I cook happy knowing that it does not have any kind of toxic coating.
First time to use it was Thanksgiving to heat a huge pot of potatoes to make mashed potatoes. I have a new convection cooktop, and everything heated up quickly. Pot worked well and it will get lots of use from me! I love All-Clad and have been using their products for many years!
How can I review a gift item that was undeliverable? The recipient had moved, unbeknownst to me with no forwarding address, and returned to All Clad. When I called after accessing tracking information to inquire was advised there was no forwarding address. Told representative to cancel order and credit my account. No notification from All-Clad as to why order was returned to vendor, nor any notification as to credit. Not very professional. As a side note: have been a long term user of All/Clad products which are the BEST. Just disappointed that the service department hasn’t met the same level of professional service.
Response from allclad.comBy All Clad, November 15, 2023
Good day. We regret that you have experienced with your recent All-Clad.com order. Please contact All-Clad Consumer Support at 1-800-255-2523 if you have any questions regarding your return status. Their hours of operation are Monday to Friday 8:30am to 5:00pm EST.