Customer reviews from frigidaire.ca
Frigidaire - 19 Cu. Ft. Single-Door Refrigerator - Stainless Steel
Average customer rating
3.9
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
145
4 Stars
58
3 Stars
19
2 Stars
8
1 Star
47
75%of customers recommend this product.
(
191 out of
254)
Customer Reviews for Frigidaire - 19 Cu. Ft. Single-Door Refrigerator - Stainless Steel
Customer Rating
1
Trash!
on November 18, 2022
Posted by: Sgreig
3 years old and have had to replace 2 controllers, an evaporator and 3 door seals. Thank god for our extended warranty!
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christy, Online Outreach Specialist, November 21, 2022
We never like to hear about one of our appliances not working as designed and we can definitely understand your frustration. We appreciate you reaching out and sharing your experience and feedback as we use this for the continuous improvement of our product. If needed, feel free to chat with us on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). ~Christy
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Fridge temperature stopped working
on September 11, 2022
Posted by: Bruna1956
After only a few years we noticed our food was freezing and thus we had a repair guy come, he replaced the temperature control, then it happened again and they replaced the motherboard and then it happened again and they replaced both temperature control and mother board. After that he basically said that the fridge needs to be replaced ……. So disappointing. Such an expensive fridge that can’t be fixed and I’m stuck replacing it as my kitchen cabinets were built around these dimentions. So mad
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ashton, Online Outreach Specialist, September 12, 2022
Hi, Bruna1956!
We're sorry to hear that your refrigerator experienced an issue outside of warranty! This is not what we expect from our appliances, and we understand replacing these built-in models can take a lot of effort. If you have not done so already, please reach out to us directly at 1-800-265-8352 Monday through Friday, 8:30am to 8pm EST. We would like to ensure you are getting the best resolution!
Best,
Ashton
We're sorry to hear that your refrigerator experienced an issue outside of warranty! This is not what we expect from our appliances, and we understand replacing these built-in models can take a lot of effort. If you have not done so already, please reach out to us directly at 1-800-265-8352 Monday through Friday, 8:30am to 8pm EST. We would like to ensure you are getting the best resolution!
Best,
Ashton
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Need improvement !!!
on August 19, 2022
Posted by: lapequenialina
1- the alarm "Door open" is barely audible... No way you can hear it if you're not in the kitchen
2- I'm asking for 3C ( 37.4F) in the fridge. The fridge varie to -2C t0 5 C!!!!. See photo with a calibrated thermometer and not even at home and yes the temp probe is clear
2- I'm asking for 3C ( 37.4F) in the fridge. The fridge varie to -2C t0 5 C!!!!. See photo with a calibrated thermometer and not even at home and yes the temp probe is clear
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christy, Online Outreach Specialist, August 23, 2022
Hello! We never like to hear that our customers are unsatisfied with their purchases. We appreciate your feedback and use this for the continuous improvement of our appliances. The optimal temperature for keeping foods cold is 37 degrees Fahrenheit. Our refrigeration comes with preset factory settings. If you are having trouble adjusting the temperature, please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to help. ~ Christy
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Horrible. Do not buy
on June 30, 2022
Posted by: Beyondfrustrated
DO NOT BUY THIS FRIDGE!!! We have had nothing but trouble. We are on the second one in 3 years. We’ve had our replacement for about a month and already have needed two service calls. It has forced us to buy a smaller fridge to keep food in so we don’t get food poisoning from improper cooling. The newest problem we have is a massive amount of ice and frost build up at the back of the fridge. Avoid buying this fridge at all costs.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christy, Online Outreach Specialist, July 5, 2022
We are so disappointed to learn of your troubling experience and apologize for the inconvenience this has created for you and your home.
We regret to hear that your ownership thus far has not been satisfactory.
Among different causes to occur frost in the freezer, a loose door hinge, a faulty seal, and frequently opening and closing the freezer door are the most common ones.
When your freezer has a faulty door seal, it will most likely attract warm air which causes ice buildup.
Overpacking a freezer can cause the airflow to be jeopardized.
If the service provided did not meet your expectations or if you feel that you need further assistance, please reconnect with us. we’re available via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST), and we hope to hear from you soon! ~ Christy
We regret to hear that your ownership thus far has not been satisfactory.
Among different causes to occur frost in the freezer, a loose door hinge, a faulty seal, and frequently opening and closing the freezer door are the most common ones.
When your freezer has a faulty door seal, it will most likely attract warm air which causes ice buildup.
Overpacking a freezer can cause the airflow to be jeopardized.
If the service provided did not meet your expectations or if you feel that you need further assistance, please reconnect with us. we’re available via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST), and we hope to hear from you soon! ~ Christy
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Refrigerator Stopped Cooling in Two Years
on June 27, 2022
Posted by: dr_fowler
Terrible experience with the Frigidaire Professional line. We have six appliances (stand alone refrigerator/freezer, double wall oven, stove top, dishwasher, microwave) and all but the freezer have defects in barely two years of use. The refrigerator has suddenly stopped cooling and Frigidaire support is useless as it's no longer their "responsibility" to support.
It's terrible to think that I might need to replace this many appliances in such a short period of time, but I might have no choice given they do not stand behind their products.
No, I would not recommend this to a friend.
Response from frigidaire.caBy COURTNEY, Online Outreach Specialist, June 29, 2022
Hey, dr_fowler! We’re sorry to learn your experience with our customer service and our brand was less than satisfactory. We strive to provide the best assistance to our owners and dislike that we were not able to deliver those results for you. We’ve reached out via email to gather some additional details so we can see how best to help! ~Courtney
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Disappointing
on May 26, 2022
Posted by: tedds
We have had this fridge for 2.5 years now, everything was running well until recently. We have a leak in the coils and the fridge is a brick now. It is next to impossible to get customer support on the phone. I would not recommend
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, May 27, 2022
Hi,
We're sorry for the troubles with your refrigerator. We understand the refrigerator is one of the most important appliance a home can have. We would love to speak with you more, be on the lookout to an email for further communication. -R'Shaye
We're sorry for the troubles with your refrigerator. We understand the refrigerator is one of the most important appliance a home can have. We would love to speak with you more, be on the lookout to an email for further communication. -R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Terrible units.. freezer replaced, now fridge replaced, now broken again
on April 26, 2022
Posted by: Junkproduct
We have had this style of fridge/freezer for 15 years. We are currently and not happily shopping for our third, and it will NOT be Frigidaire. Our custom kitchen is built around this so our hands are tied unless we have the cabinets redon..... Not getting into the entire nightmare we have went through but we have been without a fridge in our kitchen since November. This was repaired at 18months young, (full sealed system) but within 12 months it happened again, needs a full sealed system. We were advised from a 3rd party repair company that "there is no fixing a sealed system, it will continue to happen."..Great! Frigidaire at first offered nothing because we were out of warranty. But why sell junk? It was bound to happen and continue to happen?? Anyway, just thought I would write a review (which I never do) to inform you.... oh and also, they change their style every 2-3 years so you have to buy both again! Our new freezer is still working so far but now that the design and size has changed on the new ones we HAVE to buy both....
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, April 27, 2022
Hello,
We thank you for sharing your feedback regarding your appliances. This is never the experience we want for our extended family. We deeply apologize for the troubles you encountered with your refrigerator. We hope that your feeling will change in the near future. We are here should you have and questions, call us at 800-265-8352 Monday through Friday from 8:30 am-8 pm EST. -R'Shaye
We thank you for sharing your feedback regarding your appliances. This is never the experience we want for our extended family. We deeply apologize for the troubles you encountered with your refrigerator. We hope that your feeling will change in the near future. We are here should you have and questions, call us at 800-265-8352 Monday through Friday from 8:30 am-8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Poor Design
on April 13, 2022
Posted by: Dr Lee
I got this FPRU19F8RFF whole fridge on 2019 July. The fridge fails to work on September 2021. We change the starter/capacitor and eventually the compressor at the end of October. The fridge then works till April 2022. Now, it fails again! But due to the unique of the size and product. We got stuck with it.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Damon, Online Outreach Specialist, April 14, 2022
Thank you for sharing your concerns with us regarding your wall oven and microwave combination unit. Consumer satisfaction is our goal with every appliance we make and would like to gain more insight into the issue and determine the best path to address your concerns. We have sent you an email directly and look forward to working on a resolution. - Damon
Written by a customer while visiting frigidaire.ca