Bought in jan 2022, delivered in Fev 2022.. Since then, during first year: WATER SW replace Temperature sensor replace Now: On Aug 18 evening broke down Call for service on Aug 21 Service man came Aug 26: No card in his truck ordering card Came back On Sept 11: Change card , don't work.. Ordering inverter card Came back on Oct 13: change card.. left told me that it was going to take time for temperature to stabilise( (04:00 PM) NOW: it's 19:36 and fridge is at 21C (68F) Since August 2023, I don't have any fridge!!! WOW!
So, I don't know but I thing I've been quite patient and I do have a lot of followers.. ( 5K) and family and friends... that,a a lot of people following my problem and that's going to avoid your product in the future!!!
Tomorrow, I will ask my child what I can do because I'm old and a lot of stress with all of this!
So, please avoid for now this product!!!!
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach Specialist, Owen, October 16, 2023
Hello Linaold, We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 800-265-8352 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
I purchased this all-fridge in September 2019 and by February 2023, it would no longer stay cool. I contacted a repair service and was told the compressor needed to be replaced. The repair man said there should be a 10-year warranty on the compressor. I contacted Fridgidaire and was told that the compressor warranty was just for one year. For the amount I paid, getting less than 4 years of service out of this product, is a waste of my hard-earned money. Stay away from this refrigerator.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ruth, Online Outreach Specialist, September 26, 2023
Hello there. We really appreciate you taking the time to provide feedback. We value all comments, as they can help with future products. We hope you understand that there are many factors beyond the control of the manufacturer that may affect the performance or longevity of an appliance and its parts. It is virtually impossible for us to control what occurs after our appliances leave our facilities. We welcome criticism and are always willing to lend a hand in resolving any issue. Please reach out to us via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we will be happy to assist.
Have had this this for a couple of weeks now and it looks and function great. We had the non pro version in our previous place but the pro version loons a lot nicer. More expensive but nice.