Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Average customer rating
4.8 out of 5
4.8
(2,214 Reviews)
Open Ratings Snapshot
Rating breakdown 2,214 reviews
5 Stars
1,899
4 Stars
213
3 Stars
49
2 Stars
19
1 Star
34
89%of customers recommend this product. 
(
205 out of 230
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Customer Rating
5 out of 5
5
Magnificent
on December 3, 2024
Posted by: Kehinde
Verified Purchase:Yes
It is a wonderful phone. I am highly impressed about the features.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone is aw3some
on December 3, 2024
Posted by: Billy
from Cincinnati, OH
Expertise:Intermediate
Verified Purchase:Yes
I'm amazed with this new phone. I e always had an a series. I figured how different could it be. I couldn't have been more wrong there are so many different features. In the same week I bought this phone and the new ultra watch. They work amazing together
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not much of an upgrade
on December 3, 2024
Posted by: Hilarie
from New York
Expertise:Intermediate
Verified Purchase:Yes
This wasn't much of an upgrade for me coming from an S23U. The display was less vibrant and consequently, camera pictures appeared less vivid than on my S23U as well. This phone was brand new and the battery would barely last a full day of average use. Certain apps like Snapchat kept crashing / screen kept going blank while in use. At this pricepoint, I think these issues are unacceptable and definitely a bit worrisome. I've gone back to my s23u and the experience is the same as the s24u minus the issues I mentioned.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, December 5, 2024
Thanks for sharing your thoughts on the Galaxy S24 Ultra, Hilarie. The Galaxy S24 Ultra shows significant advancements over its predecessor, the Galaxy S23 Ultra, with improvements in both hardware and software. It features a durable titanium frame that adds to its premium feel. A standout enhancement is the Quad Tele camera system, which allows for clearer, higher-resolution zoomed-in photographs. The 50MP camera includes a 5x optical zoom capability, enabling users to capture vibrant images even in low-light conditions, thanks to the Nightography feature. Additionally, the new ProVisual engine elevates the photography experience with high resolution, Super HDR, AI Zoom, Nightography, and Generative Edit functionalities. Regarding the crashing of your apps, we recommend checking for updates. Software updates are like oil changes and tune-ups for your phone or tablet. They help keep everything running smoothly. Additionally, they improve the user interface, enhance security, and fix minor bugs. Keeping your phone up to date with the latest software is a great way to enhance your battery life! Check out the links attached for options to help optimize your phone's battery life. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
Phone Battery:
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Gift 🎁
on December 3, 2024
Posted by: Mahamad
Verified Purchase:Yes
It was a gift 🎁 for my wife she loved so much and this is her favorite phone 😍
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
First time I am not impressed with my new phone
on November 30, 2024
Posted by: Utku
from Washington, DC
Expertise:Expert
Upgraded from Galaxy S21 Ultra. I am not happy with the speaker sound. Notification sounds, call sounds etc are crackling and have too much treble as if equilizer is boosting high frequencies. It also has a somewhat crackling sound. Hard to explain but it sounds like a very very cheap phone. The camera is also underwhelming. I remember when I got a new Samsung, I would be always impressed with the photo quality. For the first time in my life this is not the case. Tried 10x zoom and the view is not perfectly clear, somewhat blurry. Took a picture at low light, AI corrections are very noticible. Took pictures of someone under low light, she appears as a ghost in all of them. S21 Ultra always did the job, I never had to think about the conditions etc. I didn't like AI appearing everywhere, you call someone you see an AI prompt, you open gallery there is an AI prompt, you try to write a note again there is one, you open Internet, again AI. When you restart phone, the first unlocking experience is very bad. It has been like this forever. It was the same in S21 Ultra also. Wait at the lock screen as long as you want, it doesn't matter. As soon as you unlock after a restart you get a sluggish slow home page, UI elements loading etc. I can't believe Samsung is still ok with that experience. Battery performance was also underwhelming. I remember getting my hands on S21 Ultra and after a day there was still like half of the battery left. With this phone when the day is over I get 15% or 20% remaining.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, December 5, 2024
We appreciate you taking the time to share your feedback on the Galaxy S24 Ultra, Utku. The S24 Ultra is equipped with a 200MP wide-angle camera, a 12MP ultra-wide camera, a 50MP camera featuring 5x optical zoom and 10x optical quality zoom, a 10MP camera with 3x optical zoom, and a 12MP front selfie camera. Please remember that we provide a 12-month limited warranty for manufacturer defects, and you also have the option to add Samsung Care+ for eligible devices. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Check out the link attached for options to help troubleshoot this. In regards to your battery life, its important to ensure that your watch is up to date with the latest software update. For additional battery troubleshooting options we've provided resources to help optimize your phone's battery life. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001255/ (speaker)
Phone Battery:
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/explore/mobile/buying-guide/samsung-galaxy-s24-camera-specs-explained/ (camera tips)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not great
on November 26, 2024
Posted by: Sssjjj
from Oregon
Expertise:Intermediate
I'm not happy with this phone at all. The settings are working properly even when I change them. The phone is way to large. It's not ment for people with smaller hands. I hate the square designs. They need to make them smaller an if people want a larger phone go buy a larger one. This is annoying.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 26, 2024
Thank you for sharing your thoughts on the Galaxy S24 Ultra. The Galaxy S24 Ultra is designed to deliver a premium experience, featuring a large display and advanced capabilities. Its new ProVisual engine enhances the overall photography experience with high resolution, Super HDR, AI Zoom, Nightography, and Generative Edit. Additionally, the Galaxy S24 Ultra's display offers better visibility compared to the Galaxy S23 Ultra, boasting a peak brightness of 2,600 nits and the newly applied Corning® Gorilla® Armor glass. For those looking for a more compact design, we recommend considering the Galaxy S24, which provides similar performance in a smaller form factor. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Beast of a phone
on November 24, 2024
Posted by: Diana
from Minneapolis, MN.
Expertise:Beginner
Verified Purchase:Yes
Excellent phone. So many features and very powerful. I love my new S24 Ultra!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Droid.
on November 23, 2024
Posted by: Tallahassee flash
It's a great phone. I just don't understand how you can't get rid of a samsung account? I'm open to ideas.
Written by a customer while visiting Samsung US
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