Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Average customer rating
4.8 out of 5
4.8
(2,214 Reviews)
Open Ratings Snapshot
Rating breakdown 2,214 reviews
5 Stars
1,899
4 Stars
213
3 Stars
49
2 Stars
19
1 Star
34
89%of customers recommend this product. 
(
205 out of 230
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Customer Rating
5 out of 5
5
great features
on January 17, 2025
Posted by: Commander
I got the phone a month ago and absolutely love it. It helped my transition to Microsoft as my main operating systems efficient and effective. The camera is spectacular as well.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S24 Ultra
on January 16, 2025
Posted by: Evan
from New York
Expertise:Intermediate
Verified Purchase:Yes
Phone came very quick, set up was very easy. Everything went smooth, love the phone and it was a great price. No complaints.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 17, 2025
Hey Evan, thank you for sharing your feedback onyour Samsung Galaxy S24 Ultra. We are over the moon to hear how pleased you are with the inital setup and usage of your new phone. We have provided links to help you further discover and maximize your experience including the full manual for your device and the Samsung Support Team. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Im liking it
on January 16, 2025
Posted by: Gina
from Maine
Expertise:Intermediate
Verified Purchase:Yes
I really like the phone, I still miss my Samsung Galaxy S22 ultra, but this one hold a better battery life, Im still learing, but it also takes better pictures than the 22. So far so good! I also got an excellent trade in offer for my old phone, but it was still in excellent condition. Im sure I will grow fond of this one in time like that one as well. Thank you Samsung.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 16, 2025
Hey Gina, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are so happy to hear how pleased you are with the inital setup and usage of this phone. We know all of the new features including Galaxy AI can take time to discover and integrate in to your usage. We have provided a link to your complete device manual to help you in the discovery. We have also shared a link to the Samsung Support Team to answer any questions you have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
SAMSUNG GALAXY EL MEJOR 👏
on January 13, 2025
Posted by: GALAXIA12
from Washington
Expertise:Intermediate
Verified Purchase:Yes
Me encanta Samsung por lo tanto estoy feliz, gracias
I would recommend this to a friend!
Features
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
5 stars
on January 12, 2025
Posted by: Jason
Expertise:Intermediate
Verified Purchase:Yes
Awesome experience buying my phone on Samsungs official website..love the phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2025
Hi Jason, thank you for your feedback on your Samsung Galaxy S24. We love hearing that not only are you loving your new phone, but also had a great purchasing experience with us. We have provided a link to the complete manual for your device to help you fully discover the features of Galaxy AI and other capabilities of your new phone. We have also shared a link to the Samsung Support Team to answer any questions that may arise along the way as you continue to use any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Grate function this phone haz.
on January 12, 2025
Posted by: Nate
I brought this a month and a half ago.And it still looks brand new.
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worked great for a week !
on January 12, 2025
Posted by: Paul_R
Verified Purchase:Yes
Phone worked great for about a week. Then if got an automatic update and went on the fritz.
I got a special discount because I bought it around Christmas, but I was forced to return the phone, then they wanted me to repurchase it, but i lost the discount. Ridiculous
No, I would not recommend this to a friend.
Features
1 out of 5
1
Response from Samsung USBy R&R Team, January 13, 2025
Hey Paul_R, thank you for your feedback on your Samsung Galaxy S24 Ultra. We understand how frustrating it is to have a new device that is not functioning as intended or expected. Without knowing the specifics of the changes that have occured since your update, we have provided a link to the Samsung Support Team to offer one on one troubleshooting assistance. We also have a range of articles and troubleshooting guides to help you at your convenience as well. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Issues with Charging
on January 11, 2025
Posted by: Madie
from Wisconsin
Expertise:Expert
Verified Purchase:Yes
I have issues with charging sometimes. I'll use all sorts of chargers that works for other things and it connects and disconnects constantly.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 13, 2025
Hi Madie, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra. We understand how valuable the reliable charging of your new phone is to you every day, and we would love to help you resolve this matter. We have provided a link to an article to help you with this experience at your convenience. We have also provided links to the Samsung Support Team and warranty information for your device if this continues. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
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