Customer reviews from startech.com
StarTech.com - USB-C to HDMI Adapter - Black
Average customer rating
2.6
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
5
Customer Reviews for StarTech.com - USB-C to HDMI Adapter - Black
Customer Rating
1
Not working with HP?
on April 28, 2020
Posted by: Ben J
Hiya,
I just bought this adaptor to extend my laptop to another screen whilst working from home.
When i plug the USB-C input into my HP laptop, an error message pops up telling me that the device has 'malfunctioned.' I've tried to see if anything happens if I connect it with the TV and comp, but no luck. Could I get some advice on how to solve this problem please?
Thanks
Ben
Ben
Response from startech.comBy Stacey, Customer Support, April 30, 2020
Hi Benjamin, we are reaching out via the e-mail you provided to assist. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support for your CDP2HD via www.startech.com/chat or by calling 1-800-265-1844.
Written by a customer while visiting startech.com
Customer Rating
1
No luck on Lenovo P52s
on April 23, 2020
Posted by: Nmar
I just received a brand new item to have a dual monitor setup for the home office. Unfortunately it does not appear to output any signal whatsoever. I have tried numerous things and still have had no success getting this to display via HDMI.
Response from startech.comBy Matt, Customer Support, April 28, 2020
It's important to us that our customers have a positive experience with our products and we're sorry to hear about the difficulties you've had trying to use our CDP2HD. This adapter should work with any computer that has USB-C with DP-Alt (DisplayPort Alternative) mode and the Lenovo ThinkPad P52S has a Thunderbolt 3 port and a USB-C port with DP-Alt mode. The CDP2HD comes with a 3-year warranty and free lifetime technical support and we'd be happy to help fix this for you. Please do not hesitate to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide assistance.
Written by a customer while visiting startech.com
Customer Rating
1
I cannot get it to work
on March 29, 2020
Posted by: Wendy
Does this work with HP laptops using Windows 10? I connected it to my new laptop and to an HDMI cable and it will not work. Can I get some help?
Response from startech.comBy Matt, Customer Support, April 1, 2020
Hello Wendy,
We're sorry to hear about the difficulties you're having with our CDP2HD. This adapter should work with any computer that has a USB-C with DP-Alt mode support. We've reached out at the email address provided to help look into this with you. If you have any questions in the mean-time, please do not hesitate to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide assistance.
We're sorry to hear about the difficulties you're having with our CDP2HD. This adapter should work with any computer that has a USB-C with DP-Alt mode support. We've reached out at the email address provided to help look into this with you. If you have any questions in the mean-time, please do not hesitate to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide assistance.
Written by a customer while visiting startech.com
Customer Rating
2
Works great until it fails
on August 30, 2018
Posted by: nitrane
We bought 10 of these adapters for iMacs in our college and 4 have already failed. They become intermittent having the hdmi output going up/down/up/down etc... We replaced them with a longer Startech usbc to hdmi cable which might reduce the stress on the usbc connector.
Response from startech.comBy Sam, Customer Support, September 4, 2018
We're sorry to hear about this problem with CDP2HD. It's unusual to see so many problems with this product. If this problem consistently happens with an individual computer, we recommend ensuring that your graphics drivers are fully up-to-date. If this doesn't fix the issue, we'd like to go through some troubleshooting steps to help find the root cause and, if needed, provide replacement units under CDP2HD's 2-year warranty. It looks like you're already in touch with one of our Technical Advisors, and we'll be happy to help provide a fix for this problem.
Written by a customer while visiting startech.com
Customer Rating
5
Great simple dongle, works well
on May 10, 2018
Posted by: NickD_CA44
I have tested this USB-C to HDMI dongle on several Lenovo laptops and my Galaxy S8 phone, with different 4k TV's, monitors and projectors without any issues.
The dongle comes in a large zip logs bag without any padding or instructions. It must be a very durable product to bounce around a zip lock bag without any issues. The dongle is about the length of a pen and the larger HDMI end makes up about half the length. The HDMI end is made of shiny black plastic which was scratched all over within minutes of handling it. The cable and USB-C end are made of premium soft plastic and the cable is flexible while remaining sturdy.
When I connected the dongle to my computer or phone it was immediately detected and started working within 5 to 10 seconds on first attempt then about 2-3 seconds on subsequent attempts. No installation was need and I didn't even need to click ok to anything.
This is a great dongle, by far my favorite USB-C adaptor and try to keep with me as much as possible. I have started leaving it in my jacket pocket permanently as it works well for sharing my phone screen. I received this product in exchange for an unbiased review.
Written by a customer while visiting startech.com
Customer Rating
5
Great adapter for the go bag!
on April 17, 2018
Posted by: Shawn02
Works great, no issues. Its now part of my company's travel presentation kit allowing us connectivity to whatever devices we encounter on-site.
Disclaimer: I received this product in exchange for an unbiased review.
Disclaimer: I received this product in exchange for an unbiased review.
Written by a customer while visiting startech.com
Customer Rating
5
USB-C to Dispaly Port Adapter Made Easy
on December 27, 2017
Posted by: Kentucky1292
This adapter was reliable and easy to use with my Dell laptop and tested on both my Dell and Samsung displays. The video and audio sync was flawless. The 4K video was brilliant and crisp.
What is in the box:
1- USB-C to Display Port Adapter
1- USB-C to Display Port Adapter
Note: “I received this product in exchange for an unbiased review.”
Written by a customer while visiting startech.com
Customer Rating
1
MacBook Pro users beware
on November 9, 2017
Posted by: kms1
When plugged in the monitor flickers. Does not matter the display type.
Response from startech.comBy Brian, Customer Support, November 10, 2017
Thanks for letting us know about the flickering. We're very sorry for the technical difficulty. We'd like to make sure you have the latest software and firmware updates from Apple for your Mac. If the issue continues, our Technical Advisors can help troubleshoot the situation with you. To connect with one, please click Support at the top of this page then choose email, chat, or phone.
Written by a customer while visiting startech.com