Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(2,214 Reviews)
Open Ratings Snapshot
Rating breakdown 2,214 reviews
5 Stars
1,899
4 Stars
213
3 Stars
49
2 Stars
19
1 Star
34
89%of customers recommend this product. 
(
205 out of 230
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Love this phone
on January 3, 2025
Posted by: Anonymous
from plano texas
Verified Purchase:Yes
love the phone, love the photos it takes, love the batter life on it, love how it edit's photos and videos as well
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Yes
on January 2, 2025
Posted by: Shah
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
It's a good phone. I'm trying to used to it but I feel the Camera 📷 is not as good as advertised. Google Assist is great, Bixby struggle.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 7, 2025
Hi Shah, we appreciate you sharing your experience with your Samsung Galaxy S24 Ultra with us. We know that new devices can come with a bit of a learning curve and cause frustration as you align the settings to your preferences. We would love to help you with the camera settings specifically to work with you to ensure you capture the best possible photos and videos with your device. We have some articles available on our website to help address if you are experiencing dark or blurry photos, and we have provided links below. We have also provided a link to the full device manual to offer assistance with the different settings. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
For new platforms*
on January 1, 2025
Posted by: Chingon1023
Cant wait for my new device so excited thanks Samsung*
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not so great
on January 1, 2025
Posted by: Ella
Expertise:Expert
I purchased this phone awhile ago, it sucks. Word prediction sucks when swiping, phone freezes, multiple updates, will not be upgrading to another galaxy phone..
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 6, 2025
Hi Ella, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We understand how important your phone is to you every day, and how frustrating it can be when it is not meeting your expectations. We would love to help you align the device to your preferences and troubleshoot any frustrations you are experiencing. We have provided a link to an article to help you with the freezing you mention experiencing. We have also shared a link to the full device manual tohelp you with the keyboard settings. Lastly, we have provided a link to the Samsung Support Team to help you with additional troubleshooting or answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolutely LOVE
on January 1, 2025
Posted by: Jess
from Milford,DE
Verified Purchase:Yes
Absolutely love my phone!! I love the quality and size.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect features!
on January 1, 2025
Posted by: Liam
from Nebraska, NE
Expertise:Expert
I bought this two month ago and am so happy that I did! Very great!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good deal
on December 30, 2024
Posted by: Robert
I want unlimited services talk, text,data for life with that price
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is the best phone out there.
on December 29, 2024
Posted by: Anonymous
from West New York, New Jersey
Expertise:Expert
Verified Purchase:Yes
In simple words, I love it! The camera is from another dimension. Let me explain: the lens is interstellar!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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