Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.5
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
138
4 Stars
20
3 Stars
10
2 Stars
5
1 Star
11
90%of customers recommend this product.
(
79 out of
88)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Blazing Fast!
on February 17, 2024
Posted by: Steve
from Oakton Virginia
Expertise:Intermediate
Super fast and easy to learn! Love the screen resolution!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Display Color washed out and poor black contrast
on February 15, 2024
Posted by: Edge
from California
Expertise:Intermediate
I bought the s24 Ultra a month ago and traded my note 20 ultra because I thought it is worth the upgrade, but found out its not. The display colors for the s24 ultra is washed out. The brightness and black contrast is so low when you are watching videos that when a black object is in front of a black wall, you can hardly see the object even at a day time scene. When watching a video at a night time scene specially in the shadows, everything thats colored black disappears in the background. I had my s24 ultra sitting side by side with my note 20 ultra and the video clarity, contrast and brightness are way better in the note20 ultra. The s24 ultra looks better in paper in terms of brightness nits, but in real life, its inferior to the note20 ultra (i'm not sure for the s21-23). I honestly feel i downgraded my phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 16, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
2
Ai engine is good
on February 15, 2024
Posted by: Greg
from Stroudsburg
Expertise:Intermediate
Freezes doesn't move. Hard to do business on the road.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, February 16, 2024
Aloha Greg,
Thanks for taking the available time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Take a look at, "Samsung phone or tablet freezes and crashes" to conduct a few troubleshooting steps to help resolve what you have described to be experiencing with your device. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Let us know if you have any questions for us or if you would like to share any additional feedback with us by reaching out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the available time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Take a look at, "Samsung phone or tablet freezes and crashes" to conduct a few troubleshooting steps to help resolve what you have described to be experiencing with your device. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Let us know if you have any questions for us or if you would like to share any additional feedback with us by reaching out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
3
Regrettable Decision
on February 15, 2024
Posted by: Not Important
Should have kept my Note 20!!!! there are glitches in video playback and streaming I have never seen before on previous phones. The display is obviously washed out and appears defective, the sound is tinny and at times distorted (harsh), and there is no SD card!!!!. The camera is nice though. Not Important
Response from Samsung USBy Social Commerce, February 16, 2024
Aloha,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your app not working properly on your device. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. The Galaxy S24 Ultra is available in 3 storage options: 256GB, 512GB, and 1TB with a 12GB RAM. If you would like additional storage options for your device, you have the choice of using cloud-based options like Samsung Cloud, Google Drive, and Microsoft OneDrive to store your content. For more information, check out "Manage storage on your Samsung Galaxy phone." Without having more information available regarding what you may be experiencing with your audio functionality and without being able to ask you any follow up questions, feel free to reach out if you would like further assistance and/or help with troubleshooting your device. Thanks for being a valued Samsung customer.
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your app not working properly on your device. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. The Galaxy S24 Ultra is available in 3 storage options: 256GB, 512GB, and 1TB with a 12GB RAM. If you would like additional storage options for your device, you have the choice of using cloud-based options like Samsung Cloud, Google Drive, and Microsoft OneDrive to store your content. For more information, check out "Manage storage on your Samsung Galaxy phone." Without having more information available regarding what you may be experiencing with your audio functionality and without being able to ask you any follow up questions, feel free to reach out if you would like further assistance and/or help with troubleshooting your device. Thanks for being a valued Samsung customer.
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on February 15, 2024
Posted by: Love to shop
I just purchased one about 4 days ago I love it so far
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to use.
on February 15, 2024
Posted by: Joyfully living life
I got my phone about 6 weeks ago and so far I really like it. But anything is better than the galaxy z fold 3. I had to go in big debt because I still owed on the other phone but it's worth it to get rid of the fold 3
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone needs minor issues addressed.
on February 14, 2024
Posted by: Clic
I just got my phone the s24 ultra and you are still the best phone ever. Hopefully you can take heed to my request. The always on display brightness NEEDS A BRIGHTNESS CONTROL it's way too dim to be seen in a dark room. In the light it's perfect but when the room is dark the always on display gets dimmer?!? First of all always on display is an excellent feature. But I can't see it in a dark room. It's what I need in a dark room on my phone. Without the brightness controller in a dark room it's like not having the feature at all. Please I'm begging you to give back the brightness scale for the always on display just like on the previous models 🙏🏿
Written by a customer while visiting Samsung US
Customer Rating
5
Very awful orange color! But the best smartphone.
on February 13, 2024
Posted by: Anonymous
I just received the device, Samsung Galaxy S24 Ultra. I had 23 Ultra and 22 Ultra before and I have enjoyed.
I don't like the new design! I love the color orange but the worst orange color it has!
Samsung please please please, release a metallic warm orange for S25 ultra!
I don't like the new design! I love the color orange but the worst orange color it has!
Samsung please please please, release a metallic warm orange for S25 ultra!
However, it is the best smartphone in the market.
Written by a customer while visiting Samsung US