Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.5
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
138
4 Stars
20
3 Stars
10
2 Stars
5
1 Star
11
90%of customers recommend this product.
(
79 out of
88)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Washed out!
on February 22, 2024
Posted by: Dissapointed
Expertise:Intermediate
The color of the display is awful, it looks like a 20 year old LCD monitor. I have no idea how anyone thought this was a good "feature". Do not buy, I can't return this fast enough.
Response from Samsung USBy Social Commerce, February 23, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
3
Review Samsung s24
on February 21, 2024
Posted by: Canvas
from Georgia
Expertise:Expert
Not impressed. Too many glitches. Very disappointed bc I'm a long time Samsung fan...
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Social Commerce, February 23, 2024
Hey Canvas,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be currently experiencing with your Galaxy S24 Ultra, however, without having any information available regarding what you may be currently experiencing and without being able to ask you any probing questions, I suggest contacting Samsung Support if you would like help with troubleshooting your device or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be currently experiencing with your Galaxy S24 Ultra, however, without having any information available regarding what you may be currently experiencing and without being able to ask you any probing questions, I suggest contacting Samsung Support if you would like help with troubleshooting your device or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Apps
on February 21, 2024
Posted by: Steve
Great phone. I did not get the apps that were advertised on the website as included with the phone, but there is probably a way to install them that I am missing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Flat screen is better, Photo AI is a downgrade.
on February 21, 2024
Posted by: AnonY
Expertise:Intermediate
I recently upgraded to the S24 Ultra from my S22 Ultra. The flat screen and anti-glare properties of the S24 Ultra are definitely exciting and worthwhile; I always keep a screen protector on my phone and none of the tempered glass screen protectors could be made to fit the S22 Ultra in any comfortable way, always creating an edge that was vulnerable to cracking and would get in the way of swipe gestures. For this, I very much appreciate the new flat screen. HOWEVER, I am extremely disappointed with Samsung's choice to downgrade the zoom on the camera's in favor of their **** poor AI photo processing. The images that have the AI photo processing applied to them look unnatural and just downright bad, and when you try to turn the photo processing to minimum, you are left with grainy, blurry poor quality photos because the actual hardware was downgraded with the excuse that the AI would more than make up for it. It does not. The AI photo processing is honestly a joke, it takes my photos and smooths them out to the point where they are geometric blocks of color resembling digital art rather than a nice, clear picture of whatever real world object or scene I was trying to capture. The S22 Ultra took amazing, vivid photos of everything up close or far away. The S24 Ultra just can't do that and I'm honestly considering whether it's even worth using because the AI photos are just that bad. Please do better, Samsung.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
3
Response from Samsung USBy Social Commerce, February 22, 2024
Good day AnonY,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We value your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. The Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. If your photos and videos are blurry or poorly exposed, check out "Galaxy phone or tablet photos and videos are blurry or dark" to conduct a few troubleshooting steps to help resolve what you may be experiencing with your device. Feel free to reach out to Samsung Support afterwards if you would like any additional assistance or if you have any questions for us. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We value your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. The Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. If your photos and videos are blurry or poorly exposed, check out "Galaxy phone or tablet photos and videos are blurry or dark" to conduct a few troubleshooting steps to help resolve what you may be experiencing with your device. Feel free to reach out to Samsung Support afterwards if you would like any additional assistance or if you have any questions for us. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Written by a customer while visiting Samsung US
Customer Rating
5
Greart fratures
on February 20, 2024
Posted by: Gagan
from Bhallaiana, gidderbaha, muktsar,punjab, india
Expertise:Expert
I just loved this mobile.samsung is my favourite company for new innovative mobile galaxy S4 is a masterpiece.its ai is insane .i bought it last week and i am in love with this mobile
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
the best phone
on February 17, 2024
Posted by: MeandMine
I've waited for what seems like forever to place my order for this unreal phone, Curiosity is getting me, I can't wait to get it
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect phone finally available.
on February 17, 2024
Posted by: MeandMine
I'm just now ordering this amazing phone, I can't wait to get it. I've waited a long while between first hearing about it and actually ordering and receiving it.
Written by a customer while visiting Samsung US
Customer Rating
1
screen mura/grain issues
on February 17, 2024
Posted by: justarandomdude
from California
Expertise:Intermediate
I have experienced the dreaded mura/grain display issues that happen with darker colors/low brightness. I don't notice it as much at higher brightness but still subtly there depending on what colors are on screen and it is highly noticeable when I put the brightness down at night and turn on eye comfort shield. Really disappointed as I upgraded from a note 8 and was really excited for a new phone after 4-5 years. Going to wait and see how samsung handles this mess.
Response from Samsung USBy Social Commerce, February 20, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US