Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.5
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
138
4 Stars
20
3 Stars
10
2 Stars
5
1 Star
11
90%of customers recommend this product.
(
79 out of
88)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great and easy to use
on February 26, 2024
Posted by: Easy bot
Great phone sleek and sexy easy to use strong and durable
Written by a customer while visiting Samsung US
Customer Rating
5
GalaxyS2
on February 26, 2024
Posted by: Luv2Shop
They keep sending it play it i t won't bother.
Me
Me
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone EVER !!!
on February 24, 2024
Posted by: Met24
Absolutely a GREAT product !!! I am beyond pleased with my S24 Ultra!!!
Written by a customer while visiting Samsung US
Customer Rating
3
I miss my AUX port!
on February 24, 2024
Posted by: MissinS10
My poor S10 had about had enough, so I upgraded for this and I'm wondering what happened to eye comfort shield? It's a joke in comparison, no matter how I try to adjust it there's no contest to the s10's blue light filter. Next up, I can no longer set a notification sound for texts unless I go through each individual conversation. For all this artificial intelligence it seems some user friendliness went out the window. Speaking of AI it's really annoying to go to my contacts and see "find chat bot" at the top of the list. I'm not ever in my contacts looking for chat bots, it seems silly. Finally, my s10 took amazing pictures, this seems to as well but personal preference maybe, I think it all looks too sharp and as other's have said, the colors are not vibrant. Talk about buyers remorse, trying to stick it out though.
Some up sides are a great battery life, the phone is comfortable to hold, it's snappy wirth response times.
Some up sides are a great battery life, the phone is comfortable to hold, it's snappy wirth response times.
Response from Samsung USBy Social Commerce, February 26, 2024
Hi there MissinS10,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding your Eye Comfort Shield feature and without being able to ask you and follow up questions, reaching out to Samsung Support to troubleshoot your device may be beneficial. For your convenience, I have linked your device manual below for your records and easy access. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Navigate to Settings->Advanced Features->Advanced intelligence, and then turn on the switch by Process data only on device. Samsung's adaptive super AMOLED screen optimizes the color range, saturation, and sharpness of the picture depending on what you're watching or doing. Our phones also offer the ability to customize the color settings to match your preferences. Take a moment to review, "Adjust color settings on your Galaxy phone" to adjust your color setting manually to achieve those vibrant colors that you're seeking. Let us know if you have any questions by contacting Samsung Support afterwards. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00063051/
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding your Eye Comfort Shield feature and without being able to ask you and follow up questions, reaching out to Samsung Support to troubleshoot your device may be beneficial. For your convenience, I have linked your device manual below for your records and easy access. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Navigate to Settings->Advanced Features->Advanced intelligence, and then turn on the switch by Process data only on device. Samsung's adaptive super AMOLED screen optimizes the color range, saturation, and sharpness of the picture depending on what you're watching or doing. Our phones also offer the ability to customize the color settings to match your preferences. Take a moment to review, "Adjust color settings on your Galaxy phone" to adjust your color setting manually to achieve those vibrant colors that you're seeking. Let us know if you have any questions by contacting Samsung Support afterwards. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00063051/
Written by a customer while visiting Samsung US
Customer Rating
5
Got some amazing pictures 📸 and I'm having a blas
on February 24, 2024
Posted by: Ball
from Michigan
Expertise:Beginner
I got my Samsung Galaxy S24 Ultra with AT&T and I'm absolutely in love with it. It's so good that I hope you'll feel better soon because of it. This phone is amazing, many people say that the phone is similar to the S23 Ultra, but it's not. It's actually a lot different.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great n wonderful love samsung
on February 23, 2024
Posted by: Marshal
Expertise:Expert
Samsung is y he best of all technologies ever time I use it my Samsung phone or tablet it make me go bazurk
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Need a new phone
on February 23, 2024
Posted by: Ton Ton
from Colorado springs Colorado
Expertise:Beginner
I need a new phone this one doesn't working right at all 😭😭😭😭😭
I would recommend this to a friend!
Features
2
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, February 26, 2024
Good day Ton Ton,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having any details available regarding what you may be experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting your device when you have the available time. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having any details available regarding what you may be experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting your device when you have the available time. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
New device S24
on February 23, 2024
Posted by: Gigi
I'm looking forward to trying the new Galaxy S24 Ulra
Written by a customer while visiting Samsung US