Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.5
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
138
4 Stars
20
3 Stars
10
2 Stars
5
1 Star
11
90%of customers recommend this product.
(
79 out of
88)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Has everything you can imagine .
on March 7, 2024
Posted by: My true love Motorola
from Salt Lake City Utah
Expertise:Expert
It's a Awesome phone you will ever have with Motorola is the best you can get.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Keep your 23 ultra
on March 7, 2024
Posted by: Steveo
I bought 3 weeks ago. There are quirks. My apps quit. I can't find the correct setting to allow notifications to show while my phone is locked. Wish I had kept my 23 ultra.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, March 8, 2024
Aloha Steveo,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To choose which notifications are allowed on the Lock screen: From Settings, tap Notifications > Lock screen notifications, and then tap to enable the feature. Tap an option to customize: * Show content: Show notifications in the Notification panel. * Hide content: Do not show notifications in the Notification panel. * Show content when unlocked: Show notification content when the screen is unlocked. * Notifications to show: Choose which notifications to show on the Lock screen. For your convenience, I have linked your device manual below so that you can easily customize your setting in the future to your liking. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a moment to review, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your apps not working properly on your device. Let us know if you would like further assistance after reviewing the provided resources by contacting Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To choose which notifications are allowed on the Lock screen: From Settings, tap Notifications > Lock screen notifications, and then tap to enable the feature. Tap an option to customize: * Show content: Show notifications in the Notification panel. * Hide content: Do not show notifications in the Notification panel. * Show content when unlocked: Show notification content when the screen is unlocked. * Notifications to show: Choose which notifications to show on the Lock screen. For your convenience, I have linked your device manual below so that you can easily customize your setting in the future to your liking. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a moment to review, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your apps not working properly on your device. Let us know if you would like further assistance after reviewing the provided resources by contacting Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Written by a customer while visiting Samsung US
Customer Rating
5
All other phones are obsolete.
on March 7, 2024
Posted by: JustMeAndMyS24Ultra
Expertise:Expert
I love mine! All other phones are obsolete.. HIGHLY RECOMMEND... only if you finally find your happiness it takes to eventually die happy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
FINE PRODUCT
on March 6, 2024
Posted by: OZEE
I bought a shaving hair cutter last month from on line and it is very good
Written by a customer while visiting Samsung US
Customer Rating
4
I love the gallery show when charging.
on March 6, 2024
Posted by: Debrielle
This is my 3rd, new Samsung and is fairly new. By far the best yet. The only issue I have is the volume, it is never enough (when brand new it was fine) but slowly lost it. I can barely hear it now and it's discouraging. I asked several opinions to be sure it wasn't my loss of hearing. In the past 5 years and 3 Samsungs, the same problem. This is literally my lifeline and I need a dependable phone. Oh, for about 3 months I could not call out a d when I managed it, I couldn't understand what was said and continuously got cut off--- this could be deadly for me.
Written by a customer while visiting Samsung US
Customer Rating
1
Phone being too heavy
on March 6, 2024
Posted by: Omii
from Mount vernon
Expertise:Expert
Order samsung s24ultra it supposed to be lightest phone but instead it is a heaviest phone i ever used. Everytime i play pubg and phone lag so hard eventhough frame drops rapidly
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 7, 2024
Hi Omii,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The S24 Ultra is the largest device that we offer, out of the S24 Series. It has the largest display, largest battery, highest resolution cameras, and thus weighs the most in the series. To get smoother scrolling and more realistic animations by increasing the screen’s refresh rate, > From Settings, tap Display > Motion smoothness. > Tap an option, and then tap Apply. For your convenience, I have linked your device manual below for your review. I have also included a few resources that you may find beneficial in getting better acquainted with the features and settings of your new device. If you would like any further assistance afterwards, feel free to contact Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/answer/ANS10000753/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The S24 Ultra is the largest device that we offer, out of the S24 Series. It has the largest display, largest battery, highest resolution cameras, and thus weighs the most in the series. To get smoother scrolling and more realistic animations by increasing the screen’s refresh rate, > From Settings, tap Display > Motion smoothness. > Tap an option, and then tap Apply. For your convenience, I have linked your device manual below for your review. I have also included a few resources that you may find beneficial in getting better acquainted with the features and settings of your new device. If you would like any further assistance afterwards, feel free to contact Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
2
Made with Recycled Material Yet TOO Pricey
on March 6, 2024
Posted by: ThisWillHelpU
If I am upgrading my device to the latest model then its features should be better than my current model but its appearance and screen display should at least be on par with my current model if not better because that is what I will have to see before I use any feature. I loved the S24 Ultra for its appearance which unfortunately should be covered in a phone case. Like the other unhappy reviewers have mentioned the screen display looks low quality because of how the colors are displayed. Maybe because of the recycled materials used to manufacture it or more likely the glass screen may have a tint or maybe they went overboard trying to get the matte finish look on their screen display too. But I hate it. I could not get over this feeling even after a month of owning it. Because of its display I feel so conscious to show its screen to others. One of my above mentioned reasons will be the cause of its low quality display, Samsung, please fix it. I transferred my S24 Ultra files back to my S22 Ultra and now I don't see any color difference between the photos taken on S24Ultra and S22 Ultra, so it is just the screen display. The AI features are not limited to S24s. It is the Android's feature. Not Samsung's.
The features Samsung should never compromise on are;
1) Storage extension
2) It's Edge Screen
3) The charger
4) The screen Display
5) Front and rear cameras and camera features
Unless Samsung is trying to upgrade them with better features but not with the intention of cost cutting. If you are cost cutting then you should bring down the product price too. Otherwise it is not a fair deal nor ethically right.
1) Storage extension
2) It's Edge Screen
3) The charger
4) The screen Display
5) Front and rear cameras and camera features
Unless Samsung is trying to upgrade them with better features but not with the intention of cost cutting. If you are cost cutting then you should bring down the product price too. Otherwise it is not a fair deal nor ethically right.
Response from Samsung USBy Social Commerce, March 6, 2024
Hi there,
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not already done so. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Just to clarify, our Galaxy AI features are not currently available outside of our Samsung devices. With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Take a look at our YouTube channel to learn more about the amazing features you now have available in the palm of your hands! I have also provided a link to your device manual if you would like to familiarize yourself with your various settings and features. We offer the S24 Ultra in 256GB, 512GB, and 1TB. If you find yourself in need of additional storage for your content, cloud-based storage options like Samsung Cloud, Google Drive, and Microsoft OneDrive are available. "Manage storage on your Samsung Galaxy phone" has more information available, if you're interested. Due to Galaxy users making sustainable choices in their daily lives to promote better recycling habits, we want to minimize the impact our products have on the environment as well. Wall chargers and adapters are sold separately. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. An upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Plus, with Corning Gorilla Armor, the screen is less reflective than Galaxy S23 Ultra. Finally, Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement. If you would like any further assistance after updating your device and reviewing the provided resources, feel free to contact Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/answer/ANS10000753/
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not already done so. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Just to clarify, our Galaxy AI features are not currently available outside of our Samsung devices. With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Take a look at our YouTube channel to learn more about the amazing features you now have available in the palm of your hands! I have also provided a link to your device manual if you would like to familiarize yourself with your various settings and features. We offer the S24 Ultra in 256GB, 512GB, and 1TB. If you find yourself in need of additional storage for your content, cloud-based storage options like Samsung Cloud, Google Drive, and Microsoft OneDrive are available. "Manage storage on your Samsung Galaxy phone" has more information available, if you're interested. Due to Galaxy users making sustainable choices in their daily lives to promote better recycling habits, we want to minimize the impact our products have on the environment as well. Wall chargers and adapters are sold separately. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. An upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Plus, with Corning Gorilla Armor, the screen is less reflective than Galaxy S23 Ultra. Finally, Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement. If you would like any further assistance after updating your device and reviewing the provided resources, feel free to contact Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
5
Great specifications an intuitive and bold design!
on March 5, 2024
Posted by: CYBERDICK1
If I could afford it I would buy it today bc it's a tool fit for a king worthy to wield such power.
Written by a customer while visiting Samsung US