Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.5
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
138
4 Stars
20
3 Stars
10
2 Stars
5
1 Star
11
90%of customers recommend this product.
(
79 out of
88)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Almost Great
on March 11, 2024
Posted by: Pete
Owned for a month and overall pleased with one exception. The support in terms of a manual is essentially non- existent. For a pricey device, A lack of a convenient manual is the wrong place to save money. The downloadable manual is essentially useless, clumsy at best and pretty much impossible to use. I find the hyperlinked index non-functional.
Response from Samsung USBy Social Commerce, March 12, 2024
Aloha Pete,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Transitioning to new devices can feel like an enormous amount of work at times, especially when much time has passed since you've last upgraded your devices. This is why we offer our customers an abundance of resources pertaining to their devices such as device manuals, software updates, troubleshooting guides, and how-to videos. For your convenience, I have linked a few of these resources below for your easy access. Feel free to take a look at them when you have some free time available. If you have any questions for us or if you would like any further assistance, do not hesitate to reach out to us at Samsung Support. We're always happy to assist you in any way that we can! Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Transitioning to new devices can feel like an enormous amount of work at times, especially when much time has passed since you've last upgraded your devices. This is why we offer our customers an abundance of resources pertaining to their devices such as device manuals, software updates, troubleshooting guides, and how-to videos. For your convenience, I have linked a few of these resources below for your easy access. Feel free to take a look at them when you have some free time available. If you have any questions for us or if you would like any further assistance, do not hesitate to reach out to us at Samsung Support. We're always happy to assist you in any way that we can! Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
5
Super phone
on March 11, 2024
Posted by: VinnyBoo
from Sterling Illinois
Expertise:Expert
One of the best galaxy phones I ever bought, it's just simply amazing with the AI and the sound quality is clear and loud with a beautiful big screen. I love the design with the titanium which makes it not so slippery. I got the model with 512GB which is so good I can download almost anything with no worries. GALAXY S24 Ultra is a must have.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Samsung
on March 10, 2024
Posted by: Marisol Olmeda
from Bronx NY
Galaxy Samsung I think the best product and the market the other new phone is garbage.em I love it. I love the new phone.?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor display, video and picture quality
on March 10, 2024
Posted by: Galaxy
from NY
Expertise:Expert
Very poor display and video quality. The quality also makes it damaging to eyes. All video streaming on any platform is blurry, YouTube, FB, Instagram etc. Overall screen display is very faded. My opinion phone wasn't ready to be launched and no update has fixed the issue as of yet. I compared the Food 4 next to is showing the exact same things and the food wowed my eyes of how clear the difference was, it shows way better with general settings while Samsung came out with an update for extra settings on the S24Ultra to adjust and the quality is still the same, very poor
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 11, 2024
Aloha Galaxy,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not already done so. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. If your photos and videos are blurry or poorly exposed, take a look at "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing with your device. For your convenience, I have linked your device manual below for your records so that you may easily customize your settings and features to your liking. If you have any questions after reviewing the resources that have been provided or if you would like any further assistance, feel free to contact Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/downloads/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not already done so. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. If your photos and videos are blurry or poorly exposed, take a look at "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing with your device. For your convenience, I have linked your device manual below for your records so that you may easily customize your settings and features to your liking. If you have any questions after reviewing the resources that have been provided or if you would like any further assistance, feel free to contact Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Best smartphone rn
on March 10, 2024
Posted by: Mythx
from Kansas City
Expertise:Expert
Best phone I ever used. It's so good and smooth. 7 yrs of updates too amazing
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My 3 year old Samsung phone.
on March 9, 2024
Posted by: Clyde
from Dolan Springs, AZ 8644
Expertise:Intermediate
I luv ❤️ my Samsung phone and has been plugging along for the past 3 years and still going and gives me enjoyment with music or movies. Thanks again. Has not let me down.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Warning: Fast charge does not work. 0/5 stars.
on March 9, 2024
Posted by: SomeGuy
from WA, USA
Expertise:Expert
Fast charging is broken. If enabled, it cannot maintain a constant charge and act like it's being plugged in, unplugged, and plugged in again; essentially not charging at all. I tried multiple phones and none work correctly. Software update does not seem to help. Seems this is a widespread issue looking at other user experiences. I would give negative stars if I could for wasting my time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, March 11, 2024
Hello SomeGuy,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. If your Galaxy phone is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Check out, "Galaxy phone or tablet will not charge" to conduct some quick troubleshooting steps to help resolve what you have described to be experiencing with your Galaxy S24 Ultra. Let us know if you would like any additional assistance afterwards if you have any questions for us or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. If your Galaxy phone is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Check out, "Galaxy phone or tablet will not charge" to conduct some quick troubleshooting steps to help resolve what you have described to be experiencing with your Galaxy S24 Ultra. Let us know if you would like any additional assistance afterwards if you have any questions for us or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 8, 2024
Posted by: Tony
Expertise:Intermediate
My first computer was The TI-99/4A that I bought in 1980. My new Galaxy has far more power than that computer. I love this new phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US