Customer reviews from www.casabrews.com
Casabrews - 3700 Essential Espresso Machine, 20 Bar Coffee Maker with PID Temperature Control and Pre-Infusion - Cream
Average customer rating
4.5
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
42
4 Stars
13
3 Stars
3
2 Stars
2
1 Star
2
91%of customers recommend this product.
(
40 out of
44)
Customer Reviews for Casabrews - 3700 Essential Espresso Machine, 20 Bar Coffee Maker with PID Temperature Control and Pre-Infusion - Cream
Customer Rating
4
Great espresso machine but came with missing parts
on November 22, 2024
Posted by: Aimers
I bought this machine and love it in general but it came with missing parts, I am missing the 1 shot cup. Even with that missing, I would recommend it overall but beware of missing parts if you buy one.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: Dave R
Verified Purchase:Yes
Great machine for the price. Makes good lattes with great froth. Using espresso coffee makes it even better. Would definitely purchase again.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: BigGuy
from York, PA
Verified Purchase:Yes
This makes a very good espresso. I am still trying to get used to the frother and it seems to be a little light on steam power. Will keep trying to perfect this part. Overall, a very good machine and worth the money spent.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: J. Griffith
from Idaho
Verified Purchase:Yes
Simple design, does not take up counter space, but makes a great cup. AND, you can talk to a real person with questions!
Written by a customer while visiting www.casabrews.com
Posted by: JB
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our new espresso maker is beautiful, and so easy to use.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: Karen
from New Jersey
Verified Purchase:Yes
Nice looking, not all plastic..makes a nice cream. It's kind of a noisy machine, makes a loud humming noise, but it's sturdy.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: DTC
Verified Purchase:Yes
I really like this machine. It took a YouTube video to get me started, but the coffee is very good. I do wish the water container was not plastic since I would like to be able to fill it up for the week, as one purchaser suggested, to void micro plastics.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: Disappointed
from Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was very excited to upgrade to this machine, the frother works great but it pulls very weak shots. I have followed all the instructions and tips online and the coffee tastes like water.
I reached out to Cassabrew about fixing it and have not heard anything back for days
I reached out to Cassabrew about fixing it and have not heard anything back for days
No, I would not recommend this to a friend.
Response from www.casabrews.comBy Casabrews Customer Care, July 31, 2024
Dear customer,
We sincerely apologize for the inconvenience you have experienced with your CASABREWS 3700ESSENTIAL™ Espresso Machine. We understand how disappointing it can be when a new product does not meet expectations, and we are here to help resolve the issue.
Before we proceed, we would like to clarify that our customer support team did receive your inquiry and responded promptly via our official email address, info@casabrews.com. However, it is possible that our response may have been filtered into your spam or promotional folders due to email filtering settings. We encourage you to check those folders to ensure you receive our communications in a timely manner.
Our technical team has carefully reviewed the details of your experience with the machine, particularly regarding the weak espresso shots. To address this issue, they have provided the following recommendations:
Use of Italian Roast Coffee: We suggest using finely ground coffee with an Italian roast profile. This type of roast is typically darker and more suited for espresso, which can enhance the richness and strength of the coffee.
Proper Coffee Amount: It's crucial to use the correct amount of coffee grounds. For a single shot, please use approximately 7 grams of coffee, and for a double shot, use around 14 grams. The correct dosage plays a significant role in achieving the desired flavor and strength.
We believe that by following these adjustments, you will notice a significant improvement in the quality of your espresso.
If these suggestions do not resolve the issue, we kindly request that you provide a short video demonstrating the machine's performance. Please send the video to info@casabrews.com. This will allow our technical team to analyze the problem more accurately and offer a tailored solution.
We apologize once again for any inconvenience this situation may have caused. Your satisfaction is our priority, and we are committed to ensuring that you have a positive experience with our products and services.
Thank you for your patience and understanding. We look forward to your response and to resolving this issue promptly.
Best regards,
Mark
We sincerely apologize for the inconvenience you have experienced with your CASABREWS 3700ESSENTIAL™ Espresso Machine. We understand how disappointing it can be when a new product does not meet expectations, and we are here to help resolve the issue.
Before we proceed, we would like to clarify that our customer support team did receive your inquiry and responded promptly via our official email address, info@casabrews.com. However, it is possible that our response may have been filtered into your spam or promotional folders due to email filtering settings. We encourage you to check those folders to ensure you receive our communications in a timely manner.
Our technical team has carefully reviewed the details of your experience with the machine, particularly regarding the weak espresso shots. To address this issue, they have provided the following recommendations:
Use of Italian Roast Coffee: We suggest using finely ground coffee with an Italian roast profile. This type of roast is typically darker and more suited for espresso, which can enhance the richness and strength of the coffee.
Proper Coffee Amount: It's crucial to use the correct amount of coffee grounds. For a single shot, please use approximately 7 grams of coffee, and for a double shot, use around 14 grams. The correct dosage plays a significant role in achieving the desired flavor and strength.
We believe that by following these adjustments, you will notice a significant improvement in the quality of your espresso.
If these suggestions do not resolve the issue, we kindly request that you provide a short video demonstrating the machine's performance. Please send the video to info@casabrews.com. This will allow our technical team to analyze the problem more accurately and offer a tailored solution.
We apologize once again for any inconvenience this situation may have caused. Your satisfaction is our priority, and we are committed to ensuring that you have a positive experience with our products and services.
Thank you for your patience and understanding. We look forward to your response and to resolving this issue promptly.
Best regards,
Mark
Written by a customer while visiting www.casabrews.com