Customer reviews from www.casabrews.com
Casabrews - 3700 Essential Espresso Machine, 20 Bar Coffee Maker with PID Temperature Control and Pre-Infusion - Cream
Average customer rating
4.5
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
42
4 Stars
13
3 Stars
3
2 Stars
2
1 Star
2
91%of customers recommend this product.
(
40 out of
44)
Customer Reviews for Casabrews - 3700 Essential Espresso Machine, 20 Bar Coffee Maker with PID Temperature Control and Pre-Infusion - Cream
Posted by: Ni.D
from Philadelphia, PA
Verified Purchase:Yes
I love my CasaBrew!!! It fits perfectly on my counter top does not take up much space and it is easy to set up and use. Can be a little loud but nothing that would make me hate it. I’m excited to upgrade in the future but definitely a 10/10 for beginners - super easy to clean as well.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
5
Smart machine!
on May 15, 2025
Posted by: David E
from Prescott, Az
This is my third espresso machine purchase in the last 6 months, and with this Casabrews 3700, I finally found the PERFECT machine!
From a fast 20 second brew time, to a frothy espresso, to it's programmable brew time, this machine totally rocks!
A smart, affordable, high-quality machine...highly recommend!
From a fast 20 second brew time, to a frothy espresso, to it's programmable brew time, this machine totally rocks!
A smart, affordable, high-quality machine...highly recommend!
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
5
1.5 years in still loving it
on May 15, 2025
Posted by: Han & El
from Elizabethtown, PA
This little espresso machine is such a powerhouse. We used it off and on for when we had friends over for lattes and for a volunteer function for about 30 people or so. It makes things so special. Me and my husband have been using it for americanos as our main coffee maker the last few weeks. No complaints after a year and a half of use ☺️
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Posted by: ALESHA
from Edna, TX
Verified Purchase:Yes
I love machine!! So easy to use, and I get a delicious espresso shot(s) every time
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
4
Missing accessory
on January 3, 2025
Posted by: IvonneC
from Newnan, Georgia
The 3700 Essential Espresso was a gift to me from my son. Unfortunately, it was missing the double shot filter. I saw on the website reviews someone else had this same issue. Please send us a double shot filter. I will send my address when I received your email response. Thank you
Response from www.casabrews.comBy Casabrews Customer Care, February 25, 2025
Dear customer,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We are truly sorry to hear that the double shot filter was missing from your 3700 Essential Espresso machine.
As part of recent packaging updates, the double shot filter is now often placed within the internal foam board for extra protection during shipping. We kindly suggest taking a moment to check the packaging carefully to see if the filter may have been placed there.
If, after inspecting, you still cannot locate the filter, please do not worry. We would be more than happy to send you a replacement filter right away. Your satisfaction is of the utmost importance to us, and we are committed to ensuring you enjoy your product.
We have also sent you an email, so please keep an eye on your inbox. You can reply with your shipping address, and we will promptly arrange for the filter to be sent to you.
Once again, we apologize for this oversight, and we truly appreciate your understanding. Your feedback helps us continuously improve, and we look forward to serving you again in the future.
Best regards,
Casabrews Customer Care
Roxanne
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We are truly sorry to hear that the double shot filter was missing from your 3700 Essential Espresso machine.
As part of recent packaging updates, the double shot filter is now often placed within the internal foam board for extra protection during shipping. We kindly suggest taking a moment to check the packaging carefully to see if the filter may have been placed there.
If, after inspecting, you still cannot locate the filter, please do not worry. We would be more than happy to send you a replacement filter right away. Your satisfaction is of the utmost importance to us, and we are committed to ensuring you enjoy your product.
We have also sent you an email, so please keep an eye on your inbox. You can reply with your shipping address, and we will promptly arrange for the filter to be sent to you.
Once again, we apologize for this oversight, and we truly appreciate your understanding. Your feedback helps us continuously improve, and we look forward to serving you again in the future.
Best regards,
Casabrews Customer Care
Roxanne
Written by a customer while visiting www.casabrews.com
Customer Rating
2
Plastic taste
on December 25, 2024
Posted by: aferrytale
from Fort Wayne, IN
This was a Christmas gift, so only one day of use but it proves easy to use and the directions are clear. When I was following the steam wand set up, quite a bit of brown came out. It was super gross - something that if normal I would have wanted the manual to alert me towards. Additionally, despite over 10 cycles, the steam and espresso smell and taste heavily if plastic. I'm hoping it gets better, but I wanted others to know.
No, I would not recommend this to a friend.
Response from www.casabrews.comBy Casabrews Customer Care, February 25, 2025
Dear customer,
Thank you for sharing your feedback with us, and we sincerely apologize for the issues you encountered with your Casabrews machine. We truly appreciate your effort in bringing this to our attention, and we understand how disappointing it must have been to experience these issues with such a thoughtful gift.
Upon reviewing your feedback, our technical team has confirmed that the concerns you raised are related to an unusual issue with the machine. They have recommended that we replace it to ensure you have the best possible experience with our product.
We also noticed that our team reached out to you in December 2024 to offer assistance with either a replacement or refund. According to our records, the issue has been resolved, and a refund has already been processed for your order.
At Casabrews, we place great value on our customers' experiences, and we are committed to ensuring that every customer enjoys their coffee to the fullest. Please know that we are here to support you, and if you encounter any further issues, don’t hesitate to reach out.
We hope you have a wonderful coffee experience moving forward, and we truly appreciate your feedback.
Warm regards,
Roxanne
Thank you for sharing your feedback with us, and we sincerely apologize for the issues you encountered with your Casabrews machine. We truly appreciate your effort in bringing this to our attention, and we understand how disappointing it must have been to experience these issues with such a thoughtful gift.
Upon reviewing your feedback, our technical team has confirmed that the concerns you raised are related to an unusual issue with the machine. They have recommended that we replace it to ensure you have the best possible experience with our product.
We also noticed that our team reached out to you in December 2024 to offer assistance with either a replacement or refund. According to our records, the issue has been resolved, and a refund has already been processed for your order.
At Casabrews, we place great value on our customers' experiences, and we are committed to ensuring that every customer enjoys their coffee to the fullest. Please know that we are here to support you, and if you encounter any further issues, don’t hesitate to reach out.
We hope you have a wonderful coffee experience moving forward, and we truly appreciate your feedback.
Warm regards,
Roxanne
Written by a customer while visiting www.casabrews.com
Customer Rating
4
Perfect replacement for discontinued Krups models
on December 4, 2024
Posted by: LV Maddy
from Las Vegas Nevada USA
Verified Purchase:Yes
After being grumpy that my little Krups had died after 20 years in a hard water area, this is the perfect "one person" solution for at home espresso at a very nice price. The holder for the grounds is initially quite stiff but with a few uses it loosens up just enough not to be a problem. Makes very decent espresso, froth-er is great. I am looking forward to experimenting with better quality of coffee. My only negative is the temperature of the coffee, even with running water thru the machine ahead of brewing, the temperature is hot, but not super hot. Nevertheless, I strongly recommend as someone who is not a connoisseur and just wants a nice espresso without leaving the house. And a plus is that it looks super nice.
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com
Customer Rating
5
Best Espresso Machine
on November 24, 2024
Posted by: Quad Shot
from Henderson Nevada
Not only is the machine the best for the money, their customer service is excellent as well!!!
I would recommend this to a friend!
Written by a customer while visiting www.casabrews.com