Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Onyx Black
Average customer rating
4.8
(4,250 Reviews)
Rating breakdown 4,250 reviews
5 Stars
3,510
4 Stars
587
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product.
(
280 out of
314)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Onyx Black
Customer Rating
3
This product gets me
on June 29, 2025
Posted by: SamsungsFinest
[This review was collected as part of a promotion.] Streaming- very good hands on
The issue is with over heating and battery life , when it hits 5% it will automatically shut down if you are on a call or using it.
This is unlike the other models that I have used that literally go until 1 %
The issue is with over heating and battery life , when it hits 5% it will automatically shut down if you are on a call or using it.
This is unlike the other models that I have used that literally go until 1 %
Value
3
Response from Samsung USBy R&R Team, June 30, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24+ with us. We are happy to hear that you are enjoying the streaming on your device, along with daily usage. We have provided a link to an article to help you with the temperature you mention experiencing. We have also provided a link to the Samsung Support Team to offer assistance with the device battery levels and any additional questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
2
CHARGING PORT DISCONNECTED
on June 29, 2025
Posted by: BrickBeasT212
[This review was collected as part of a promotion.] I was very disappointed, when my phone is ground and the charging board disconnected from the motherboard, causing the board to be frightened as well. That's happened twice and GALAXY S21...prior...now the GALAXY S24. So with my new S24 plus game and it got a correct screen on both sides. I took it to the kiosk. I got a $121 for it. Because I felt like it would be better to just get what I can from it instead of paying for another replacement phone. It would have you know, it's cost too much money and it's only a simple wire that you guys are really disconnected. And it's really hurting service for customers to stay with you right now. I'm on at A15 and I had A16. I've always been loyal to Samsung. But Samsung has not always been loyal to its customers. Was giving quality Equipment in software and malware Instead , they go for a look and the boxes are always pretty to look at, but if the product is TAINTED, why continuously waste my hard hard earned money...on a COSMONAUT...
Value
2
Response from Samsung USBy R&R Team, June 30, 2025
Hello BrickBeasT212, thank you for sharing your experience of your Samsung Galaxy S24+ with us. We know how frustrating it is when your device is not aligning to your expectations in functionality. We are always happy to assist our customers, and have provided a link to the Samsung Support Team. They can work with your through chat to review any and all options available to you for any frustration you are experiencing. They can also answer any questions about warranty options available. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
S24+ is a great phone easy to use
on June 29, 2025
Posted by: Phil75
[This review was collected as part of a promotion.] S24+ is a great phone with a fast processor With the Al things are easier to look up at work. It has a great camera the pictures are great. It has great volume for playing music!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Since the last update, I’m in love with it
on June 29, 2025
Posted by: Fanny1
[This review was collected as part of a promotion.] Working hand in hand with Galaxy AI has been nothing short of amazing. Every day, I discover new ways it enhances not just my productivity, but also my creativity and efficiency. It's like having a smart partner who understands what I need, when I need it — whether I’m organizing my schedule, editing photos, translating conversations in real time, or simply finding information faster than ever before.
What fascinates me the most is how intuitive Galaxy AI feels. It's not just about artificial intelligence; it's about intelligent assistance that adapts to me. It learns, improves, and evolves with how I work and live. From the smallest tasks to the most complex projects, it’s always there, making everything smoother, smarter, and more enjoyable.
I love how Galaxy AI empowers me to do more with less effort. I feel more connected, more in control, and more inspired to push the limits of what I can achieve. It’s not just a tool — it’s a daily companion that brings the future of technology into the palm of my hand.
There’s something truly exciting about witnessing this new era of mobile intelligence, and I’m proud to be part of it. Working alongside Galaxy AI doesn’t just make things easier — it makes everything feel possible.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Updates ruined my phone
on June 29, 2025
Posted by: UpdatesRuinPhones
[This review was collected as part of a promotion.] All the updates have made my phone less enjoyable. Unable to use visual voicemail; have to now daily *86 daily to see and hear any messages. Alarm no longer defaults to top if screen, have to log into phone and swipe down to snooze, totally STUPID! New weather icon change stinks! Digital clock design also stinks. Can you please make my phone like it was when I first purchased it. I will no longer buy a Samsung phone as a replacement. So disappointed. Companies need to stop changing things that work. Never realized I could hate a phone as much as I hate my phone with all the updates.
Value
1
Response from Samsung USBy R&R Team, June 30, 2025
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S24+ with us. We completely understand that the updates to the software that come with changes to your user interface can come with a bit of a learning curve and cause frustration. We have provided links to the full device manual to help you with the new settings, and to the Samsung Support Team to offer additional assistance if you prefer. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Its a very good phone. I love it alot
on June 29, 2025
Posted by: Cloudy
[This review was collected as part of a promotion.] Its a five star phone because it's best and newest phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy s24 review
on June 29, 2025
Posted by: Arya2025
[This review was collected as part of a promotion.] The Samsung Galaxy S24+ offers a well-rounded flagship experience with a sleek design, vibrant display, and top-tier performance. The 6.7-inch Dynamic AMOLED 2X screen is stunning, providing deep contrast and sharp details, especially for media consumption. The Snapdragon 8 Gen 3 chip handles apps and games smoothly, making multitasking a breeze. The camera system is impressive, capturing vibrant photos with great detail, though low-light performance could be better compared to some competitors.
Battery life is solid, easily getting through a full day of use, but charging speed could be faster—especially considering its premium price tag. The One UI software is packed with features, but it can feel a bit cluttered for users who prefer a cleaner interface. Overall, while the S24+ is a great all-rounder, it's not a major leap from its predecessor, and those expecting groundbreaking changes may be left wanting. Still, for anyone looking for a powerful, reliable phone, the S24+ is hard to beat.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the features, the camera, all the safety,
on June 29, 2025
Posted by: Mariposa
[This review was collected as part of a promotion.] I use my phone for games, streaming, fotos, GPS everywhere o go. Medical reasons. Etc.
Value
5
Written by a customer while visiting Samsung US