Customer reviews from https://www.asus.com
ASUS - ROG Strix G18 Gaming Laptop, 18 WQXDA 240Hz - AMD Ryzen 9 9955HX, 32GB RAM, 1TB SSD, RTX 5070, Win 11, G814FP-WS96 - Eclipse Gray
Average customer rating
4.8
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
31
4 Stars
3
3 Stars
1
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
6 out of
6)
Customer Reviews for ASUS - ROG Strix G18 Gaming Laptop, 18 WQXDA 240Hz - AMD Ryzen 9 9955HX, 32GB RAM, 1TB SSD, RTX 5070, Win 11, G814FP-WS96 - Eclipse Gray
Posted by: BigH501
Verified Purchase:Yes
Laptop runs a little hot. I am happy with the performance.
Written by a customer while visiting https://www.asus.com
Posted by: Jono
Verified Purchase:Yes
Idk I thought it would be better i guess, for 2.7k It's kinda mediocre
Response from https://www.asus.comBy Chantae, CLM, October 24, 2026
Dear Jono,
Thank you for sharing your experience with the ASUS G814FP Gaming Laptop. We sincerely apologize that the overall performance and value did not meet your expectations, and we regret any disappointment this has caused.
Your feedback regarding the system's performance and overall value proposition is valuable to us. We will ensure that your comments are shared with our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2508001884-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS G814FP Gaming Laptop. We sincerely apologize that the overall performance and value did not meet your expectations, and we regret any disappointment this has caused.
Your feedback regarding the system's performance and overall value proposition is valuable to us. We will ensure that your comments are shared with our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2508001884-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Jack
Frequency of use:Daily
Verified Purchase:Yes
I have used the laptop frequently since owning and have no complaints. It runs everything that I have thrown at it on high/ultra settings (Stalker 2, Cyberpunk, Etc.). Its built-in cooling is great and manages to keep temperatures within healthy margins, however I would recommend at minimum elevating it using the power brick or something else as this seems to lower temps significantly.
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Verified Purchase:Yes
The computer is a BEAST. Everything i have done so far has been extremely fast and high quality. The screen is amazing quality, and the 240hz makes it extremely responsive.
Written by a customer while visiting https://www.asus.com
Posted by: Josh
Frequency of use:Daily
Verified Purchase:Yes
[This review was collected as part of a promotion.] The product is good really love the big screen, the lights and what not, so I would highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Spectre1
Verified Purchase:Yes
First gaming laptop I've owned and very very impressed
Written by a customer while visiting https://www.asus.com
Posted by: Zach
Frequency of use:Daily
Verified Purchase:Yes
This thing is super quiet, plays BF6 and Arc Raiders wonderfully. RGB is great too. Truly the first laptop I have loved.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Justin
Frequency of use:Daily
Verified Purchase:Yes
Overall a great laptop. Has a few hickups here and there when trying to do too much at once but other than that i love it and i recommend it.
Written by a customer while visiting https://www.asus.com