Customer reviews from frigidaire.com
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Silver Mist
Average customer rating
2.9
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
6
4 Stars
4
3 Stars
6
2 Stars
2
1 Star
8
48%of customers recommend this product.
(
11 out of
23)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Silver Mist
Customer Rating
1
DON'T buy this!
on December 18, 2015
Posted by: Lucy05
from Cranford, NJ, United States
I purchased this during my kitchen renovation two years ago. Prior to that I had as $50 dollar microwave for 8 years that never have me any issues and I can't believe that my cheap microwave out performed this supposedly "beautiful upgrade". I don't mistreat my appliances, and this microwave is over the range so my children can't use it. Yet this product is non functional at the moment. The latch that closes the door spontaneously stopped working so the microwave door keeps opening, the light stays on continuously and I can't use it AT ALL. Appliance service calls are not cheap , plus labor it may as well be tossed in the trash heap. I can't believe I paid so much money for an item with such a short lifespan. .. lasted just long enough to outlive the manufacturer warranty. I'm shopping for an additional fridge and new laundry room set and thanks to this dissappointing experience I'm absolutely ruling out any more Frigidaire appliances
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, January 12, 2016
Hi Lucy05. We thank you for taking the time to provide a review on your appliance. We apologize for the trouble you have described and would like to offer our assistance. We have emailed you directly requesting additional information. Please check your inbox at your convenience. Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
POOR DURABILITY
on December 13, 2011
Posted by: DAWESES
I purchased this microwave in December of 2010. in November of 2011 it went on the fritz. It would not stop unless the door was open. The power must have been on 110%, i had a cup of water boil in less than 30 seconds. Called manufacturer waranty, they could not diagnose over the phone, I had to contact a service place from thier list. The service man stated he was going to have to "rebuild" the whole internal workings. After waiting three weeks for parts, Frigidaire decided it would replace the unit. Mean while I have been without a microwave for almost a month now!
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great look!
on September 6, 2017
Posted by: pradanurse
from Middletown, DE, United States
[This review was collected as part of a promotion.] Great look and size, no issue with its use. It heats food evenly. The cons are the overly loud signal when the food is done, it does not allow you to add 30 secs while it is cooking, and the door does not shut smoothly. Overall a good product for the price and it looks good in my kitchen
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Over The Range Microwave Works OK
on June 29, 2015
Posted by: Kellys Kitchen
We purchased this a month ago. Works the same as the last microwave. Not very powerful but works. The lights below it are terrible. They might as well not be there.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Low Quality
on October 14, 2016
Posted by: AngryBvr
from NY, United States
Handle cracked off with light use. Since them been opening/closing by grasping at the bottom and pulling which broke the rest of the frame over time.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, October 21, 2016
Oh no, AngryBvr! I hate to hear about your microwave experience. I would like to ask that you to reach out to our care team in hopes you will allow us to further discuss your concerns and answer any questions you might have. Please contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 8am to 6pm EST so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you can have your full mailing/physical address, phone number along with your microwave's model, serial number and date of purchase available. Please be sure to also provide the representative with a detailed description of what you have experienced. We are eager to speak with you and restore your confidence in our and brand! On behalf of Frigidaire, I hope you have a great rest of your day! Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointment
on October 17, 2016
Posted by: Dissappointment
from Chocowinity north carolina
I professionally cleaned houses for 25 years and I have never run across an appliance that cannot be cleaned with a paper towel and glass cleaner. If you try it will produce scratches on the plastic surface. Just opening the door if your finger nails touch the front door it gets scratched. I have only owned it for 2 1/2months and I only use my nuckles to touch the surface. I can only imagine what it will look like in a year. I can't get the family to hardly touch it when using it and why should they? Very disappointed.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, October 28, 2016
Thank you for sharing your thoughts with us, Dissappointment. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our Design Team. Please feel free to reconnect with us directly should you have any other inquiries. Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice product
on June 13, 2017
Posted by: Idsho
from Boise, idaho
[This review was collected as part of a promotion.] My sons bought this microwave for me because my old one died, the
My sons bought this new microwave because my old Sharp died. They decided to buy a Frigidaire, as I have a Frigidaire stove. I now match. I have only had it a month, so I really like it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
A Dud
on September 15, 2011
Posted by: Ed
3-4 months after the warranty expired, the microwave went on the blink. I paid a serviceman $100 to tell me the switch was bad-cost $100- with the possibility that two other switches might have to be replaced. Cost, $100 each.
The microwave remains in place--not usable. I'm using an OLD counter-top model. No more Frigidaires for me.
The microwave remains in place--not usable. I'm using an OLD counter-top model. No more Frigidaires for me.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com