Thank you for reaching out to Mr. Coffee®. We appreciate your time and effort in bringing this to our attention. That is definitely not the kind of experience that we want you to have. No worries, we are here to help. The reason for burnt-tasting espresso could be that your espresso has been over-extracted, meaning the hot water is flowing through the grinds too slowly creating harsh and burnt-tasting espresso. Your coffee grind is either too fine or you are overfilling the basket and tamping the coffee too much. To remedy a burnt-tasting espresso shot, adjust your grinder to a slightly coarser grind. This will help the water to seep through the grind more evenly without too much resistance, and it won’t overcook the coffee. We hope this helps. Have a great day!

Thank you for reaching out to Mr. Coffee®. Please know that we appreciate a feedback like this as it serves an important role in improving our products. We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.

If in any case you need an assistance with your Mr. Coffee® products, we'd like to request for you to contact us directly so that we can provide you with a better solution. Have a nice day!