Customer reviews from philips.com
Philips - Sonicare W DiamondClean Replacement Toothbrush Heads, 3 Pack, HX6063/95 - Black
Average customer rating
4.5
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
116
4 Stars
26
3 Stars
9
2 Stars
4
1 Star
6
91%of customers recommend this product.
(
135 out of
148)
Customer Reviews for Philips - Sonicare W DiamondClean Replacement Toothbrush Heads, 3 Pack, HX6063/95 - Black
Customer Rating
5
Have been using tooth brush refills for a long tim
on September 14, 2023
Posted by: Gia 42
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Product is made very well. Buy from company frequently
Delivered quickly. So I are is the best
Delivered quickly. So I are is the best
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
My Dentist Is Impressed
on July 27, 2023
Posted by: Teeth Person
Gender:Female
I have used the Diamond toothbrush for about 6 years My hygienist and Dentist said I have no plaque and my teeth are in great shape, keep using the toothbrush. My Diamond recently died so the same day I replaced it with the model 6100. It feels stronger than the older Diamond. I love it. I'll keep using Phillips as long as they make them. The text customer service is very responsive.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: City Dweller
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ordering these toothbrush heads for my new Philips electric toothbruch was a breeze. I will continue to order these, as they are what they are advertised to be.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
DO NOT BUY...Cannot replace batteries
on March 26, 2023
Posted by: MPpotter
Gender:Male
Phillips does not service or replace the batteries in their toothbrushes. So after about 4 years, the battery will die and you will not only have to buy a new one,…you will be contributing more waste in the world. It is not sustainable and it would be easy enough to just replace the batteries and make them last a lifetime. VERY irresponsible. This will effect everyone on the planet. We must do our part to make our world sustinable..
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, March 29, 2023
Hi there,
Thanks for sharing your feedback with us. This is not the experience we want you to have. We understand your concern for the environment, and we would like to let you know that we are committed to sustainable practices. At Philips, we strive to design products that are both innovative and environmentally responsible. While we do not offer replacement batteries for our toothbrushes, we do offer a range of environmentally friendly options for disposal and recycling. We have adopted ambitious new goals to mitigate climate change and leave a healthier planet for future generations through the responsible use of energy and materials. Please check this link to learn more: https://www.philips.com/a-w/about/environmental-social-governance/environmental. Have a nice day!
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care.
Thanks for sharing your feedback with us. This is not the experience we want you to have. We understand your concern for the environment, and we would like to let you know that we are committed to sustainable practices. At Philips, we strive to design products that are both innovative and environmentally responsible. While we do not offer replacement batteries for our toothbrushes, we do offer a range of environmentally friendly options for disposal and recycling. We have adopted ambitious new goals to mitigate climate change and leave a healthier planet for future generations through the responsible use of energy and materials. Please check this link to learn more: https://www.philips.com/a-w/about/environmental-social-governance/environmental. Have a nice day!
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care.
Written by a customer while visiting philips.com
Customer Rating
5
I can't believe. . .
on March 19, 2023
Posted by: Pitterpatter
Gender:Female
that someone would write this kind of review without considering how it sounds to others, including Phillips.This a crazy world we now live in, and no one, nor company is perfect, and, in any case, one must often take extra steps to resolve an issue with any product or service. Thats just the way life is these days. Personally, this my 3rd Sonicare toothbrush, and when operated properly has delivered exceptional results--just like the other two. I am thrilled with my DiamondClean version, which I purchased when my second Sonicare still had many years of service left. All of my Sonicares have worked perfectly for over 20 years. The only problem I have had was with the "generic" heads NOT made by Sonicare--I won't be buying them any time soon.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: micbael
Verified Purchase:Yes
[This review was collected as part of a promotion.] good to use high quality good price; and speed delivery
Written by a customer while visiting philips.com
Customer Rating
2
Heads slip off during use!
on March 10, 2023
Posted by: Mesme
Some of the heads purchased in a multi-pack fit too loose and come off during use resulting in a mess.
No, I would not recommend this to a friend.
Response from philips.comBy Bhargavi, Philips consumer care, March 11, 2023
Hi there,
Thank you for taking the time to share your experience with us. We understand that It's frustrating when your toothbrush head falls off the handle during use, but there are a few steps you can take to prevent this from happening. Ensure that the brush head is attached correctly. Attach the brush head with the bristles in the same direction as the buttons. A small gap will remain between the handle and brush head as needed for vibration.
Additionally, it's crucial to clean the bottom of the brush head and the area around the metal shaft to prevent debris buildup. This can be done easily with lukewarm water or a soft cloth. Also, make sure you are using authentic Sonicare toothbrush heads.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips consumer care.
Thank you for taking the time to share your experience with us. We understand that It's frustrating when your toothbrush head falls off the handle during use, but there are a few steps you can take to prevent this from happening. Ensure that the brush head is attached correctly. Attach the brush head with the bristles in the same direction as the buttons. A small gap will remain between the handle and brush head as needed for vibration.
Additionally, it's crucial to clean the bottom of the brush head and the area around the metal shaft to prevent debris buildup. This can be done easily with lukewarm water or a soft cloth. Also, make sure you are using authentic Sonicare toothbrush heads.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips consumer care.
Written by a customer while visiting philips.com
Posted by: Happy clean teeth
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Since using Diamond Clean, my dentist is very complimentary during check-ups. I highly recommend this product.
I would recommend this to a friend!
Written by a customer while visiting philips.com